kontrol S49 MK3 not recognized by windows 11

Hello,

I just bought the kontrol s49 mk3, and I installed Native Access. I turned on the keyboard and I am stuck on the serial number screen. My windows computer does not recognize the instrument. However the serial number is registered on the Native website. I think it is a driver problem.

Can someone help me?

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Accepted answers

Jeremy_NI

@Bernard13 Sorry to stumble upon this thread so late but have you tried to contact support at all?

Please checked these:

How to Use Everything in Kontrol S-Series MK3

Kontrol S-Series MK3 Troubleshooting Guide

If that doesn't help, get in touch with our support here: http://bit.ly/NIsupport_KKontrol

All comments

Rainbow666

same problem here, also in device manager is shown unknown device

Bernard13

On my PC I don't even have an unknown device in the device manager. I have nothing. I will have to return the instrument!!!