Freeze mode behaviour on TP4 vs TP3

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KarimS
KarimS Member Posts: 83 Helper
in Traktor Software & Hardware

I'm using the exact same mapping on both TP4 and TP3 for activating freeze mode with loops.

On TP4 the mapping does not work and starts behaving erratically, on TP3 it works exactly as intended.

I think I should raise a ticket for this, unless someone has any bright ideas? Also - if some can send me the link to raise a ticket because the usual links just send me round in circles back to my own account.

I tried attaching a screen recording but the NI website doesn't allow this filetype🙄

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Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    Heyo!

    As far as I know, certain mappings have problems with the new update. Can you tell us which mapping are you using, maybe someone else have had the same freeze.

    If you would like to raise a ticket you can do it using the link below.

    https://bit.ly/NI_support_Traktor

  • KarimS
    KarimS Member Posts: 83 Helper

    Hi there,

    ActuallyActually this is a custom mapping that I made for my S4 MK 3. I'm happy to send screen recordings that show the difference in behavior between TP3 and TP4. I'll raise a ticket.

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    Yes please! That would be really helpful!

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    Any Update on this? @KarimS

  • KarimS
    KarimS Member Posts: 83 Helper

    Hi @Martiniix_NI - still working with the ni customer support team. But no the issues have not been resolved.

    And now I'm wondering what will happen if these issues are not resolved before end of December. Will I lose access to traktor pro plus, will I have to use 4 with these bugs? Or will the traktor pro Plus subscription have to come back?

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    Oh Okay! Interesting that you are using Pro Plus. Please keep me updated about your conversation with the support team, im pretty sure they will find a solution for this issue.

  • KarimS
    KarimS Member Posts: 83 Helper
    https://community.native-instruments.com/discussion/comment/184598#Comment_184598

    To clarify - my Pro Plus was cancelled a week ago, and I"m still not sure why because I was an annual subscriber - my understanding was that I would have Pro Plus until end of the year. The issue now is that if I want to dj with Pattern Players then I have to use TP4 with these other bugs which is quite disappointing.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,958 admin
    Answer ✓

    Hey @KarimS If you haven't already, please get in touch with our support here: https://bit.ly/NI_support_Traktor

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