Maschine plus registration

Jayatlanta404
Jayatlanta404 Member Posts: 1 Newcomer
in Maschine

I purchased a used Maschine plus from guitar center and I tried to register it to my account and it says that this serial number is already registered to another account. I sent a email to customer support including the receipt of purchase and a photo of the hardware serial and I haven’t received a response yet. What can I do?

Here is my ticket number

4375304

Best Answer

Answers

  • ozon
    ozon Member Posts: 1,821 Expert

    It can take a couple of days to get an answer. When did you submit your request?

  • Eldar
    Eldar Member Posts: 5 Newcomer

    I have a similar situation, I bought a used Maschine plus, decided to reset all settings to set up everything from scratch for myself, and says that he is already registered, how can I reset the previous user?

  • ozon
    ozon Member Posts: 1,821 Expert

    Contact NI Support,

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    In similar cases please get in touch with our registration support here: https://bit.ly/n1acc

  • doug_canada
    doug_canada Member Posts: 2 Newcomer

    Procut arrived Friday Morning and Support says I wont get help to use this new device till Monday.

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