Why is NI preventing me from registering my paid for software

Clayton
Clayton Member Posts: 1 Newcomer
in Native Access

I have paid for Massive, Kontakt7, Guitar Rig 6 Pro and a host of other NI software. However, after I stopped the Native Access Subscription, last year, I have been unable to access any of my paid software. I have contacted Native Instruments and they have not been very helpful. Rather than giving me access to my paid account they have provided articles, which do not solve the issue of my account access. Where else can I go to - to find some redress and to be able to access my account?

Best Answer

Answers

  • chk071
    chk071 Member Posts: 482 Pro
    edited September 5

    "I have been unable to access any of my paid software"

    What exactly does that mean?

    "Rather than giving me access to my paid account"

    What does this mean? There is no such thing as a "paid account". Accounts are free, but, you pay for the software licenses for NI's plugins, of course.

    And, first and foremost, why do you think anyone here would be able to solve your problem rather than NI's support?

  • Mert_NI
    Mert_NI Customer Care Posts: 291 mod
    Answer ✓
    https://community.native-instruments.com/discussion/35590/why-is-ni-preventing-me-from-registering-my-paid-for-software

    Hello Clayton,

    The best way to solve this issue is reaching out the support team directly. Even though you have mentioned that you tried to reach but there were only articles, I would kindly suggest to try to request a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team will help you to solve this issue as soon as possible.

    I hope this helps☺️

Back To Top

Categories