Komplete Kontrol won't auto update with preset change (KBDSW-7912)

esimone00
esimone00 Member Posts: 16 Member
edited August 22 in Komplete Kontrol

Just upgraded to Sonoma, with the latest Cubase Pro 13, and all of a sudden, if I open up a Komplete Kontrol vst, and then change a preset, it still shows the old one. It doesn’t autoupdate. I have to close the plugin window and re-open it. Any thoughts?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,076 mod
    Answer ✓

    Bug is filed under: KBDSW-7912. Will update when we get more information to share.

Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,695 mod

    I presume you are using Kontakt presets. It's a GUI refresh bug, reported and being worked on

    You can try switching to a different desktop and back to force the GUI to refresh, the sound itself is loading it's just the GUI that is not updating

  • Skijumptoes
    Skijumptoes Member Posts: 69 Helper

    Do you know if there is a thread for this to track progress? Thanks.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,695 mod
    edited August 21

    It’s come up a few times but the one where there was a NI response was here

  • esimone00
    esimone00 Member Posts: 16 Member

    @Kymeia I'm not sure what you mean by Kontakt presets. I mean it's powered by Kontakt, but I just use the komplete kontrol plugin. It's not Kontakt 7 within Komplete Kontrol, it's just the kk plugin. What does switching to different desktops mean? Yes the audio of the sample for the new preset switches, but I visually it doesn't switch until I close the plugin and re-open it. Super annoying! I was on ventura and it worked great and since I updated to Sonoma, this is happening.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,695 mod
    edited August 22

    If they are Kontakt libraries then yes, Komplete Kontrol is acting as a host for the Kontakt plugin, if you deleted the Kontakt plugin you would be getting a 'plugin not found' message if you open the preset. Or are you saying you are getting this problem with non Kontakt libraries and plugins? If so that may be a different problem from what I am getting as for me it only happens with Kontakt libraries inside Komplete Kontrol (but not actually in just Kontakt)

    By desktops I mean desktop spaces - I found if you have KK open in one space and the GUI is frozen, if you move onto another space then back it does the same as closing and reopening the window, it forces the graphics to refresh, which seems to be what is going on here:

    https://support.apple.com/en-my/guide/mac-help/mh14112/mac

  • esimone00
    esimone00 Member Posts: 16 Member

    @Kymeia Thank you for the clarification. I guess I'll have to wait for it to be fixed.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,076 mod
    Answer ✓

    Bug is filed under: KBDSW-7912. Will update when we get more information to share.

  • B3$tYa
    B3$tYa Member Posts: 1 Member

    Yeah, KBDSW-7912 same thing happening on Ventura. I just press the NI symbol on the top right to open the credits screen and close and then the proper graphic shows up. Sound is there but graphic is stuck on original VST until i hit the NI button. Using KK 3.3.2.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,695 mod

    Interesting, that doesn't work for me but changing desktop spaces or minimising and reopening the KK window does

  • Justerini
    Justerini Member Posts: 17 Member

    any update on this ? it's not a CuBase issue as I have experienced the same issue in Komplete Kontrol standalone - last update was by NI support 23 August which is 2 months ago

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,695 mod

    It’s fixed with Kontakt 8 already but not Kontakt 7 yet

Back To Top