Installation Failed: Invalid Location

modus7

I just installed Native Access 3.13.0 and registered a Native ID on my M3 running OS 14.5. When I try to install the first software (Komplete Kontrol) I get the error shown

ERROR SCREENSHOT.png

in the attached screenshot.

I'm new to NI and do not understand why there is an error!

Mert_NI

Hello guys, here is the workaround that can help you further in this case, in case if the issue persists:

In order to get NA to download the full installer we have to remove the affected products first.PC:

1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
2. Restart PC and open NA
3. Install the product(s) from the available section
4. NA should download and run the full installer of the latest available version now

Mac:

1. Navigate to the following location:  Macintosh HD > Library > Preferences >
2. delete the following file of the affected product: com.native-instruments.product name.plist
3. restart your computer and open NA
4. Install the product(s) from the available section
5. NA should download and run the full installer of the latest available version

I hope this helps☺️

LTD

Also going through this. Waiting on a reply from a Support Tool Export response.

modus7

I was able to download and install from a location with stronger WIFI later, guess my work location is not the best :-)

Mert_NI

Hello guys, here is the workaround that can help you further in this case, in case if the issue persists:

In order to get NA to download the full installer we have to remove the affected products first.PC:

1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
2. Restart PC and open NA
3. Install the product(s) from the available section
4. NA should download and run the full installer of the latest available version now

Mac:

1. Navigate to the following location:  Macintosh HD > Library > Preferences >
2. delete the following file of the affected product: com.native-instruments.product name.plist
3. restart your computer and open NA
4. Install the product(s) from the available section
5. NA should download and run the full installer of the latest available version

I hope this helps☺️