Native access never finishes installing?

Paul Opp
Paul Opp Member Posts: 51 Member
edited October 22 in Native Access

Trying to install The Maverick and native access just says installing. I cannot kill it. Now it blocks anything else I'm trying to update or install. Using PC latest version of NA. I did d/l access again and did a fresh install but get the same issue?

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Answers

  • kimchijar
    kimchijar Member Posts: 5 Member

    Hi - i had same issue, i saw somewhere on another thread they said to keep queue not more than 5 or 10 at a time to avoid this issue, just to make sure the interface is stuck and not actually still installing, you can check your kontakt plugin browser in your DAW to see if The Maverick is showing up , if it is it means its installed and your native access interface is just stuck, you would have to close and restart your computer to have it refresh and reflect installed in your native access library, i had this issue if queue has larger file size but the smaller file size seemed to not get stuck ,

  • Paul Opp
    Paul Opp Member Posts: 51 Member

    Hi Kimchijar,

    😀 Thanks for the response. I only had 1 in the queue. I restarted. Reinstalled Native access. Uninstalled the maverick but it still is stuck on installing maverick and now blocking any other updates or installs. I will keep trying.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/172169#Comment_172169

    Hello Paul Opp, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can send you the direct download link for the affected product as soon as possible

    This should help with this issue☺️

  • Paul Opp
    Paul Opp Member Posts: 51 Member

    Ok so i did a windows update and now Native access is working properly not hanging on an install.

    I was able to install an update on Kontrol. No issues

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/172720#Comment_172720

    Hello Paul, happy to hear that the issue is resolved☺️

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