Why does it say I'm not eligible for Komplete 14 Ultimate upgrade?

JBDa1andOnly
JBDa1andOnly Member Posts: 1 Newcomer
in Komplete General

I purchased Komplete 8 Ultimate and the Komplete 14 Ultimate upgrade says that it's eligible for people with Komplete 8-13 but when I try to purchase the upgrade, it says i'm not eligible for the Upgrade download license. Why

Best Answer

  • Skijumptoes
    Skijumptoes Member Posts: 35 Member
    edited August 6 Answer ✓

    An 'Upgrade' is when you move from one product to another (i.e. go from Standard to Ultimate).

    However, You're going from Ultimate to Ultimate so you need to pick (the cheaper) 'Update' option, not 'Upgrade'. This is because you're not changing products, but instead updating to the newer one.

    If you're logged it and Komplete 8 Ultimate is registered in that account, it will usually select a 'best for you' option. You can also go into your profile on the site and go to 'My KOMPLETE offers' to see which ones are suitable.

Answers

  • Skijumptoes
    Skijumptoes Member Posts: 35 Member
    edited August 6 Answer ✓

    An 'Upgrade' is when you move from one product to another (i.e. go from Standard to Ultimate).

    However, You're going from Ultimate to Ultimate so you need to pick (the cheaper) 'Update' option, not 'Upgrade'. This is because you're not changing products, but instead updating to the newer one.

    If you're logged it and Komplete 8 Ultimate is registered in that account, it will usually select a 'best for you' option. You can also go into your profile on the site and go to 'My KOMPLETE offers' to see which ones are suitable.

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