Firmware Update Komplet Kontrol S88 MK3

Nirav
Nirav Member Posts: 8 Member
edited October 22 in Komplete Kontrol

hello, please help, after updating Hardware Connection Services 1.7.6 in native access and downloading KSMK3Updater and starting the firmware update, the controller (s88n) no longer works. it just wants to update and won't let me play anymore. my computer is Ryzen 7-5700 - windows 11 with all updates and updated drivers. the updater always turns red again after 10 seconds..... who can help me……I've already tried everything that native suggests as a solution several times without success

Best Answers

  • Nirav
    Nirav Member Posts: 8 Member
    Answer ✓

    Thank you dear people for your efforts, I was able to solve the problem with an old laptop Windows 10 without update since 2023.
    many thanks to everyone

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @Nirav I've contacted you by email regarding this issue. Please check your inbox.

  • BIF
    BIF Member Posts: 970 Guru
    Answer ✓

    Hopefully @Jeremy_NI will be able to help you. But in the meantime, I'll say this about USB. Not USB-C, necessarily; but USB in general.

    No matter what computers I've had, Windows, Mac, or whatever, I have occasionally had USB stability issues. For example, on my current i9 desktop system, I have to use a specific cable and hub for my Arturia Analog Lab or Novation SL 2 controllers. Never have an issue with my S61 MK3, or my Roli Seaboard 2, however. The Arturia and Novation for some reason need to be plugged into the front panel USB 3.0 port on my machine (which is in turn routed to the motherboard via an internal USB header). But the NI and Roli keyboards are routed through a Thunderbolt 4 active hub and all the way to the back of my Asus TB PCI-E controller card (but not TB compliant, so this connection is just a USB-C connection).

    It's weird, and it doesn't seem to matter if I have a Windows laptop or desktop, or a MacBook Pro. The USB will either be stable, or once in a blue moon I'll hear it continually drop and then reconnect. I could swap cables to a different device, and then it stays stable, or I could switch to a different cable or a different hub, and suddenly it's working. Or I could swap a working device to another USB cable or hub, and it will start dropping communication.

    Luckily, this is rare (only about 1 in 30 connections are prone to failure). But it does still happen on occasion, and I have to keep trying different connections and cables to get it to be stable. But once it's stable, it stays stable.

    Keep this in mind, and be willing to swap in/out different cables, hubs, or plug into a different connector on your computer.

Answers

  • Necromacner
    Necromacner Member Posts: 14 Member

    sorry to hear that, can you download the Mac version and try it from a Mac?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Nirav Can you share a screenshot of the error message from the firmware updater? Can you also share a photo of hw it looks on the keyboard itself?

    How do you connect the keyboard to your computer? Are you also connecting the keyboard to power?

  • Nirav
    Nirav Member Posts: 8 Member
    Answer ✓

    Thank you dear people for your efforts, I was able to solve the problem with an old laptop Windows 10 without update since 2023.
    many thanks to everyone

  • Nirav
    Nirav Member Posts: 8 Member

    by the way…. the saport of NI could not help

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    I wonder if a broken DFU driver could have been the issue?

    See this thread, where following the steps to repair such a thing repaired similar symptoms.

    https://community.native-instruments.com/discussion/comment/170293#Comment_170293

  • Nirav
    Nirav Member Posts: 8 Member

    hi, my problem is back.thanks for the tips

    after updating hardware connection service 1.7.6 and switching on the s88 controller all problems were back.

    after starting KSMK3Updater.exe, the display on the controller shows

    IMG_20240805_194817.jpg

    download the Updater.exe and start, Windows breaks the connection for 1 second and after 10 seconds the updater turns red.

    IMG_20240805_194934.jpg
    IMG_20240805_195009.jpg

    reinstalled the drivers according to NI's instructions, then restarted computer - same problem

    IMG_20240805_195422.jpg

    Since then nothing has worked, no DAW, no browser
    no work possible with it anymore

    does anyone have a solution please

  • Nirav
    Nirav Member Posts: 8 Member

    addendum

    I only use USB C for transfer to computer and external power supply,and I don't have access to a Mac

  • Nirav
    Nirav Member Posts: 8 Member

    Where can I download the orginal driver for Kontrol S88 MK3 DFU?
    I can't find it in the NI download center - only the firmware updater and MK2 driver

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Nirav Have you follwed these steps? How to Update the Firmware of Your Kontrol S-Series MK3

  • Nirav
    Nirav Member Posts: 8 Member

    Hello Jeremy, thank you for your answer and effort

    yes, I followed all the steps - several times -

    nothing works...

    when I start the PC, Kontrol s88 also starts,
    then the device manager looks like this:

    IMG_20240806_191133.jpg

    whenever I start the updater - then Kontrol s88 goes off 1 secends and then back on again,
    at that moment Windows loses contact and
    then the device manager looks like this.

    IMG_20240806_191301.jpg

    And after 10 seconds the updater turns red again.

    I tried to update the driver - following the instructions from NI Support
    But the driver cannot be found in the list of drivers.

    All the others are there, MK2,
    Machine... but no driver MK3 s88

    Do you have any other idea what I could do - what the problem is?

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    Have you tried the specific steps as outlined here?

    It sounds like a broken DFU driver, perhaps.

    https://support.native-instruments.com/hc/en-us/articles/16567321051805-How-Can-I-Update-the-Driver-and-Firmware-of-My-Kontrol-S88-MK3-on-Windows

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @Nirav I've contacted you by email regarding this issue. Please check your inbox.

  • BIF
    BIF Member Posts: 970 Guru
    Answer ✓

    Hopefully @Jeremy_NI will be able to help you. But in the meantime, I'll say this about USB. Not USB-C, necessarily; but USB in general.

    No matter what computers I've had, Windows, Mac, or whatever, I have occasionally had USB stability issues. For example, on my current i9 desktop system, I have to use a specific cable and hub for my Arturia Analog Lab or Novation SL 2 controllers. Never have an issue with my S61 MK3, or my Roli Seaboard 2, however. The Arturia and Novation for some reason need to be plugged into the front panel USB 3.0 port on my machine (which is in turn routed to the motherboard via an internal USB header). But the NI and Roli keyboards are routed through a Thunderbolt 4 active hub and all the way to the back of my Asus TB PCI-E controller card (but not TB compliant, so this connection is just a USB-C connection).

    It's weird, and it doesn't seem to matter if I have a Windows laptop or desktop, or a MacBook Pro. The USB will either be stable, or once in a blue moon I'll hear it continually drop and then reconnect. I could swap cables to a different device, and then it stays stable, or I could switch to a different cable or a different hub, and suddenly it's working. Or I could swap a working device to another USB cable or hub, and it will start dropping communication.

    Luckily, this is rare (only about 1 in 30 connections are prone to failure). But it does still happen on occasion, and I have to keep trying different connections and cables to get it to be stable. But once it's stable, it stays stable.

    Keep this in mind, and be willing to swap in/out different cables, hubs, or plug into a different connector on your computer.

  • Nirav
    Nirav Member Posts: 8 Member

    Hello BIF
    I've already tried many of your suggestions, and finally Jeremy from customer service sent me a driver and then everything was done with a few clicks!!! WOW... I'm so happy, everything works and even better than before.
    THANK YOU to everyone who helped with their contributions.
    and a special thank you to Jeremy
    I'm so happy

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