My new instrument is missing

Chris SInclair

Hello,

I purchased the following product yesterday: Session Guitarist - Acoustic Sunburst Deluxe (1). Unfortunately, it does not appear anywhere in my Native Access or in My Products and Serial Numbers. However, it does show up in my purchase history. How can I resolve this issue?

Thank you for your assistance.

Best regards,

Jeremy_NI

Hey Chris, the product does show registered on your account. Are you using the latest version of Native Access? It should be 3.13.0. Here is the installer: https://www.native-instruments.com/en/specials/native-access-2/

Also, what's your operating system?

Jeremy_NI

Hey Chris, the product does show registered on your account. Are you using the latest version of Native Access? It should be 3.13.0. Here is the installer: https://www.native-instruments.com/en/specials/native-access-2/

Also, what's your operating system?