Reconnecting Maschine to another MacBook

Barbvillas

Hi, I registered Maschine to my old MacBook, which is no longer working and I've probably not used Maschine for about 3 years as needed to get a new MacBook. I have today tried to register Maschine to new MacBook Air, but did not recognise my email and password and I may have registered with an old email (but I no longer have access to that account). I have not been able to register the serial to new MacBook as it is already registered.

I should be ever so grateful for help to re-register serial.

Many thanks, Sophie

lord-carlos

You have to contact support.

Login, and scroll down here, there should be a chat bubble. I think you will need to answer a few messages to a bot after which it will let you contact a human: https://support.native-instruments.com/hc/en-us/sections/18115022767005

I can highly recommend the use of a password manager .. and not registering accounts on temporary email accounts.

lord-carlos

You have to contact support.

Login, and scroll down here, there should be a chat bubble. I think you will need to answer a few messages to a bot after which it will let you contact a human: https://support.native-instruments.com/hc/en-us/sections/18115022767005

I can highly recommend the use of a password manager .. and not registering accounts on temporary email accounts.