Kontakt crashing. Can't launch it.

nopenopenope2

Hi :)

I'm having issues launching Kontakt in either Ableton or standalone.

Every launch gives me this error message:

I've done everything recommended in the support page. Not sure what else to do. Really don't want to reinstall Windows 11, and I only have 2 updates I can remove from the Os. Will try that next, but any help would be greatly appreciated.

Here's first and last crashlog.

7_6_2024 19_59_07 PM - Kontakt-mini.nicrash

7_7_2024 9_45_06 AM - Kontakt-mini.nicrash

Edit:

I ran the crashlog via windows WinDbg. Found errorcode: CPP_EXCEPTION_e06d7363_R2

https://forums.steinberg.net/t/nuendo-11-crash-while-opening-project-error-kernelbase-dll/757309/4

Found the above thread which seem to be same issue. I tried to repair corrupted files in Win. Came back clean.

nopenopenope2

Thanks for the reply Jeremy!

I tried the steps and it didn't work. Did a full reinstall and it still wasn't working. Launched Kontakt 7 and a plugin. That worked. Then I tried Kontakt and that worked. Then loaded it up in Ableton and now it's working. No clue what happened or what really solved it honestly.

Jeremy_NI

So you've been through all the steps in this article? Kontakt Crashes

We have this one for Native Access, most of it will also apply for Kontakt and other NI apps, please give it a go: Native Access Does Not Start / Install (Windows)

nopenopenope2

Thanks for the reply Jeremy!

I tried the steps and it didn't work. Did a full reinstall and it still wasn't working. Launched Kontakt 7 and a plugin. That worked. Then I tried Kontakt and that worked. Then loaded it up in Ableton and now it's working. No clue what happened or what really solved it honestly.