Why does Native Access suddenly not recognize any of my licenses (the hell that is Native Access)?
I finally got hit with the Native Access hellish nightmare that others have had. Suddenly yesterday none of my NI software would load without a "purchase now" or "run demo" error message upon startup. Then my Native Access had various errors. After deleting the recommended files, restarting etc., nothing changed, so I tried a different version, which showed no licenses and wouldn't accept my latest Komplete v14 upgrade serial number. I'm just at my wits end, as I need my instruments to do my writing work. Any advice? Please rescue me from the Native Instruments hellscape that has descended upon me!
Best Answers
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Hello Phattlippz, if the issue is continuing, I would advise this workaround
Delete the Native Access.xml in the following location and restart your computer and open NA
C:\Program Files\Common Files\Native Instruments\Service Center
Macintosh HD > Library > Application Support > Native Instruments > Service Center
Repeat until the missing products reappear/the products in demo recognise their activation again
Please let me know about the results afterwards☺️
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Hello Phattlippz, sorry for continuing issue, if you are having issues with "Loading Products", please follow this workaround below:
For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
- In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > Native Instruments >
- Delete the "Native Access" and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
Please let me know about the results afterwards☺️
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Issue fixed (for now!). Here is what worked:
Trash Service Center: Mac HD > Library > Application Support > Native Instruments > Service Center
Restart Mac, and restart Native Access. I had to restart Native Access 2x but the second time my instruments were found/loaded, and I was able to launch the stand-alone Kontakt 7 without a "demo mode" banner.
0
Answers
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Hello Phattlippz, can you please let me know which workarounds have you tried trying to solve this issue, so I can help you easier to solve that☺️
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Hello Phattlippz, if the issue is continuing, I would advise this workaround
Delete the Native Access.xml in the following location and restart your computer and open NA
C:\Program Files\Common Files\Native Instruments\Service Center
Macintosh HD > Library > Application Support > Native Instruments > Service Center
Repeat until the missing products reappear/the products in demo recognise their activation again
Please let me know about the results afterwards☺️
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Well I have tried the most common recommendations:
Deleted the file named NativeAccess.xml from the Service Center folder.
Deleted the "Native Access" and the "NTK" folders
Deleted the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
Made sure the Full Disk Access sliders were "on" for Native Access and NTKDaemon (already were)
Tried running "sudo /Library/Application\ Support/Native\ Instruments/NTK/NTKDaemon.app/Contents/MacOS/NTKDaemon" in Terminal.
Nothing yet has worked. Currently I'm in a never-ending "Loading Products" state wtih Native Access.
0 -
Hello Phattlippz, sorry for continuing issue, if you are having issues with "Loading Products", please follow this workaround below:
For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
- In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > Native Instruments >
- Delete the "Native Access" and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
- Delete the "Native Access" and the "NTK" folders
Next please delete the UserUser plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
- Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
Please let me know about the results afterwards☺️
0 -
Issue fixed (for now!). Here is what worked:
Trash Service Center: Mac HD > Library > Application Support > Native Instruments > Service Center
Restart Mac, and restart Native Access. I had to restart Native Access 2x but the second time my instruments were found/loaded, and I was able to launch the stand-alone Kontakt 7 without a "demo mode" banner.
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I had already tried the registry command / trashing NTK / Native Access Application Support files before and that did NOT work BTW. Maybe others have had success with that, I'm not sure.
0
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