please grant permission to native access to install dependencies

montage
montage Member Posts: 4 Newcomer
in Native Access

"please grant permission to native access to install dependencies" appears during installation.

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  • montage
    montage Member Posts: 4 Newcomer

    How should I set up my computer？

  • DunedinDragon
    DunedinDragon Member Posts: 880 Guru

    If you're on Windows 10 as your profile indicates you just need to grant Administrator Rights to the NA application.

  • montage
    montage Member Posts: 4 Newcomer

    I did it and it still didn't work，Click the right mouse button and select Run as Administrator

  • montage
    montage Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/162186#Comment_162186

    I did it and it still didn't work，Click the right mouse button and select Run as Administrator

  • flow
    flow Member Posts: 11 Member
    edited June 28

    There is a lot of problems with this app, both on Windows or OSX side....and once you have them, because there is no proper uninstaller, it can drive you nut because it totally block your ability to use yours paid products on your computer, you need to reinstall your OS

    Maybe try BC Uninstaller to Uninstal anything (Windows only)

    Also erase native / traktor folders in shared documents (Windows)

    Good luck

  • DunedinDragon
    DunedinDragon Member Posts: 880 Guru
    Answer ✓

    Before going to that extent I'd suggest you take a bit of time and make sure you have Administrator rights assigned to the Native Access program.

    Use the File Manager and navigate to C:\Program Files\Native Instruments\Native Access\Native Access.exe, right click and select Properties, select the Security tab and verify that you have Administrators as one of the Group or user names, Select the Administrator group and verify it has full access permissions in the lower box.

  • Cliff_Dangers
    Cliff_Dangers Member Posts: 4 Newcomer

    The problem is that NA shouldn't need Admin Rights to function. It's not asked of me when I use any other VST products.

  • Mert_NI
    Mert_NI Customer Care Posts: 463 mod
    Answer ✓
    https://community.native-instruments.com/discussion/32615/please-grant-permission-to-native-access-to-install-dependencies

    Hello montage, have you checked this Knowledge Base Article below:

    Native Access Error: "Please grant permission to Native Access to install dependencies"

    Please let me know about the results afterwards☺️

  • SteveECrane
    SteveECrane Member Posts: 14 Member

    That knowledgebase article is itself as utterly useless as the NA installer, the NA app, NI's subsequent Customer Service, the quality of their developers, and the fact that a product with a manifestly failing auto-update process is still being distributed when it has proven so futile and problematic.

    And, to add insult to injury, the NTK Daemon hosted on NI's GoogleDrive is set to view only and not downloadable:

    https://drive.google.com/file/d/11ljCs1ZowUWBptK3OKLF5GwG_n9iWZgx/view

    image.png

    NI manage to spew forth oodles and oodles of marketing hyperbole and sales rhetoric whilst accompanying it with such poor customer-centric support coupled to an abundance of hubris.

    NI, you have become a laughing stock - my patience has worn out. You're not listening and you're certainly not learning.

  • xoxorr
    xoxorr Member Posts: 4 Newcomer

    yep, the ntk daemon installer is in the trash. can't download it.

  • Mert_NI
    Mert_NI Customer Care Posts: 463 mod

    Hello SteveECrane, sorry for the issue and for problematic link.

    I have created a support ticket for you and asked for the support tool in that message which can help us to address the issue and help you to solve that as soon as possible. For that, I would kindly ask for checking the email and send us the support tool directly replying that email so we can help you with this case as soon as possible.

    We are waiting your message☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 463 mod

    Hello xoxorr, sorry for link is not working.

    I asked our team about this link and once I get an answer I will let you know about the situation.

    In the meantime, you can maybe try downloading the latest Native Access version(13.0.0) and you should also be able to download the latest NTKDaemon version with this download automatically, here is the link that you can use downloading the Native Access in case you may need it:

    https://www.native-instruments.com/en/specials/native-access-2/

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 463 mod
    https://community.native-instruments.com/discussion/comment/168464#Comment_168464

    Hello xoxorr, is the issue resolved with the latest update?

    If the issue persists, can you please try this direct download link for the NTKDaemon:

    https://drive.google.com/file/d/1dkQygMsY3vUB-ufcvUjNSpOhW0kvFCY_/view?usp=drive_link

    I hope this helps☺️

  • paulcheck
    paulcheck Member Posts: 3 Member
    edited October 1

    I am in the same boat, trying to update from NA 1* to NA 3*. I made sure admin privileges are present for NA installer and program, turned off all AV and Firewall, etc etc. I even downloaded a software removal tool to clean the registry and deleted main directories. I am not sure I deleted all App/Local or App/Roaming directories so will try that tomorrow. I've now spent a total of approx 18 hours trying to get this to work. Yes I've contacted support very earlier today but no answer yet. Please help. I'm exhausted by this software install.

    Note: There were two Registry entries I didn't delete since they seemed to be system but were labeled as Native Instruments. I forget the names now but they both started with R and google mentioned them as windows related.

    Why not a clean installer/uninstaller? Why not a log?? This should be easy. No, I will not reinstall OS, ever. It's loaded w stuff. Dual boot machine windows 10 / Linux, but I had a clean NA install to a machine I use as a backup and test that is very similar dual boot, but it didnt have NA 1*.

    Is NA2 trying to write something to the boot record? I assume not given my test system doesn't have any issue, but I'm grasping at straws after trying nearly everything I can find.

    I believe I tried the NI Registry Cleaner, but I'll check and try again tomorrow.

    I upgraded my NI package last week and can't access all the asoftware.

  • paulcheck
    paulcheck Member Posts: 3 Member

    I tried again removing all traces of NI, turning off all protections, rebooting, and running installers as admin. Nothing worked. I'm still waiting for support to get back to me. Can someone from NI help?

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