Native Access 3.11.1 is horrible on Windows 11.

DLWhite

I had it working 2 weeks ago after much struggle. I went on vacation, came back and now it is misbehaving again. Sometimes won't log in, sometimes won't get through "loading products", this thing is a train wreck and and I'm sick of fighting it.

Yes, I've tried the full uninstall and remove ntkdaemon, reboot, and restart, etc. Still failing in the exact same way. I've added inbound and outbound rules for the native access.exe program to the firewall. I'm using bog-standard Windows 11 Security program.

Mert_NI

Hello DLWhite, if you are having "Loading Product" issue, please try this workaround:

For Win:
 
First please delete the User Registry entries of Native Access and the NTKDaemon:
 

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > Native Instruments >
5. Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:
 

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

For Mac:
 
First please clear the Native Access cache by deleting the following folders:
 

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
2. Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:
 

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
3. restart your computer

Please let me know about the results afterwards☺️

DLWhite

NI needs to write a utility to do this if that is what needs to be done. I'm sick of Native access failing, jumping through multiple hoops to try and fix it and still failing. I'm not going to spend anymore time on it. I'm moving on to UVI.

Mert_NI

Hey again DLWhite, sorry for the frustration, I understand these kind of issues can be frustrating and create some uncomfortable situations.

Have you tried the workarounds that I have sent you in the previous post, does this not worked?