New Kontrol S88 mk3 keyboard screen white

Don j Buskirk · 2024-06-18T01:08:24+00:00

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New Kontrol S88 mk3 keyboard screen white while setting up filmware update on intial setup tried power cycling 5 times to reset but only white screen n factory cable used on lighing port on mac mini m1 . cant find any way to message for support what do I do?

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Jeremy_NI

This is usually the sign of a bad USB C connection. We would recommend to try with a dedicated USB C hub if your Mac mini doesn't have USB C connections. Other users made it work with this kind of hub.

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Jeremy_NI

Don j Buskirk

It was plugged in the Mac c port with the factory cable but it's stuck in white screen now

Don j Buskirk

I'll try having an different c power plugged in next time if it can be reset somehow

Jeremy_NI

Definitely try with a hub, that should fix it.

Don j Buskirk

A c USB to c hub ? Or standard USB to c hub? Does it need to be self powered hub?

Don j Buskirk

You think different power and hub will make the keyboard not have a white screen?

Jeremy_NI

@Don j Buskirk Yes, that's exactly what I'm saying since my first comment, we already had many similar cases. I even included what kind of model of powered hub, there's a link, simply click on here → hub

Maciej Repetowski

https://community.native-instruments.com/discussion/comment/160478#Comment_160478

Many computers do not provide enough consistent power via USB C to perform the update of firmware, this is especially the case with S88 Mk3 (more LEDs, I guess).

NI has always advised (and it’s also in user manual) to use USB C charger with PD and good quality USB C PD cable in second USB C port on the keyboard. Some Macs USB chipset might also cause problems with firmware update and because of that at, least for firmware update, USB C powered Hub is advisable.

Don j Buskirk

Thanks for all the advice guys . I had to order a USB c hub with pd I'll let you know how it turns out less then a week thanks again for the fast replies .I didn't realize how support worked here and look forward to making some music lol

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