New Kontrol S88 mk3 keyboard screen white

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Don j Buskirk
Don j Buskirk Member Posts: 8 Newcomer
edited October 2024 in Other Software & Hardware

New Kontrol S88 mk3 keyboard screen white while setting up filmware update on intial setup tried power cycling 5 times to reset but only white screen n factory cable used on lighing port on mac mini m1 . cant find any way to message for support what do I do?

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,971 admin
    Answer ✓

    This is usually the sign of a bad USB C connection. We would recommend to try with a dedicated USB C hub if your Mac mini doesn't have USB C connections. Other users made it work with this kind of hub.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,971 admin
    Answer ✓

    This is usually the sign of a bad USB C connection. We would recommend to try with a dedicated USB C hub if your Mac mini doesn't have USB C connections. Other users made it work with this kind of hub.

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    It was plugged in the Mac c port with the factory cable but it's stuck in white screen now

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    I'll try having an different c power plugged in next time if it can be reset somehow

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,971 admin

    Definitely try with a hub, that should fix it.

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    A c USB to c hub ? Or standard USB to c hub? Does it need to be self powered hub?

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    You think different power and hub will make the keyboard not have a white screen?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,971 admin

    @Don j Buskirk Yes, that's exactly what I'm saying since my first comment, we already had many similar cases. I even included what kind of model of powered hub, there's a link, simply click on here → hub

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 737 Guru
    edited June 2024
    https://community.native-instruments.com/discussion/comment/160478#Comment_160478

    Many computers do not provide enough consistent power via USB C to perform the update of firmware, this is especially the case with S88 Mk3 (more LEDs, I guess).

    NI has always advised (and it’s also in user manual) to use USB C charger with PD and good quality USB C PD cable in second USB C port on the keyboard. Some Macs USB chipset might also cause problems with firmware update and because of that at, least for firmware update, USB C powered Hub is advisable.

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    Thanks for all the advice guys . I had to order a USB c hub with pd I'll let you know how it turns out less then a week thanks again for the fast replies .I didn't realize how support worked here and look forward to making some music lol

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