New Kontrol S88 mk3 keyboard screen white

Don j Buskirk
Don j Buskirk Member Posts: 8 Newcomer
edited October 2024 in Other Software & Hardware

New Kontrol S88 mk3 keyboard screen white while setting up filmware update on intial setup tried power cycling 5 times to reset but only white screen n factory cable used on lighing port on mac mini m1 . cant find any way to message for support what do I do?

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    This is usually the sign of a bad USB C connection. We would recommend to try with a dedicated USB C hub if your Mac mini doesn't have USB C connections. Other users made it work with this kind of hub.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    This is usually the sign of a bad USB C connection. We would recommend to try with a dedicated USB C hub if your Mac mini doesn't have USB C connections. Other users made it work with this kind of hub.

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    It was plugged in the Mac c port with the factory cable but it's stuck in white screen now

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    I'll try having an different c power plugged in next time if it can be reset somehow

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin

    Definitely try with a hub, that should fix it.

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    A c USB to c hub ? Or standard USB to c hub? Does it need to be self powered hub?

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    You think different power and hub will make the keyboard not have a white screen?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin

    @Don j Buskirk Yes, that's exactly what I'm saying since my first comment, we already had many similar cases. I even included what kind of model of powered hub, there's a link, simply click on here → hub

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 732 Guru
    edited June 2024
    https://community.native-instruments.com/discussion/comment/160478#Comment_160478

    Many computers do not provide enough consistent power via USB C to perform the update of firmware, this is especially the case with S88 Mk3 (more LEDs, I guess).

    NI has always advised (and it’s also in user manual) to use USB C charger with PD and good quality USB C PD cable in second USB C port on the keyboard. Some Macs USB chipset might also cause problems with firmware update and because of that at, least for firmware update, USB C powered Hub is advisable.

  • Don j Buskirk
    Don j Buskirk Member Posts: 8 Newcomer

    Thanks for all the advice guys . I had to order a USB c hub with pd I'll let you know how it turns out less then a week thanks again for the fast replies .I didn't realize how support worked here and look forward to making some music lol

This discussion has been closed.
Back To Top

Categories