Kontakt 7 Bug

Aimilios

Yesterday i purchased the kontakt 7 upgrade for 50 euros ( I had Kontakt 6). My issue is that although i downloaded the kontakt factory library 2 which was 30 GB, Kontakt 7 has a bug.

1. It doesnt show kontakt factory library 2 on the browser. Only if i choose rack view, which also takes ages to load.
2. The new libraries dont show individually like all other libraries in Kontakt (maybe i'm wrong on that one, and the libraries can only be chosen via Kontakt factory library 2)
3. In Kontakt 7 many libraries show a loading icon instead of theirs, which is never completed. I believe that is a bug

And the worst part is that I cannot contact with a representative of NI. A real person. Only articles. I have spent 2 hours reading articles and forums trying to find a solution and its kind of frustrating.

The steps i took were:

I deleted the library cashe as well as the favourites in order to repopulate the data base

I have also done a complete reinstall of both Kontakt 7 and Native Access

All the libraries are selected from the options menu (Library)

Tried moving the files in other paths

My product liscense key for Kontakt Factory Library 2 shows as activated

Does any one phase the same problem? Does anyone have a solution?Can NI help me on this matter?

Jeremy_NI

Make sure to try these steps: My KONTAKT 7 Browser is Empty or Incomplete

Can you take a screenshot to illustrate point 2 and 3?

If that doesn't help, we do have a support section on the website. You can get in touch here: https://bit.ly/NI_support_NA

Scroll down, there's a chat box, you'll first have a chatbot and if it doesn't help it will forward you to a support chat agent.