"Loading Products" just spins and spins

smoddelm

Been spinning for 15 minutes now (approx. 8:34 am EST). Any suggestions would be appreciated.

Mert_NI

Hello smoddelm,

This is a known issue about Native Access stucks on the "Loading Products" page. Sorry for the issue.

Here is the workaround to solve that:

For Win:
 
First please delete the User Registry entries of Native Access and the NTKDaemon:
 

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > Native Instruments >
5. Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:
 

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

For Mac:
 
First please clear the Native Access cache by deleting the following folders:
 

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
2. Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:
 

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
3. restart your computer

I hope this helps☺️