Can I get Customer service help?

Ed Kline
Ed Kline Member Posts: 5 Member
edited October 2024 in Maschine

I received the machine mk3 2 days ago pads 1-8 dont work everything else works great I am sure its defective I just want to replace it but the website stinks and you get the run around. I should have ordered it from Sweetwater or amazon because this is a major hassle!!!!!!!!!!!!!!!!!!

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    @Ed Kline Sorry that it's taking a bit longer than expected. It's the usual process to do some basic troubleshooting in these cases and we're also in the middle of a big sales specials so it impacts our response times. Rest assured we'll initiate the return and refund, someone should get back to you.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    @Ed Kline You are already in contact with our support. My colleagues will het back to you.

  • Ed Kline
    Ed Kline Member Posts: 5 Member

    Another day no answers I Just need a return refund

  • Ed Kline
    Ed Kline Member Posts: 5 Member

    It is now 1 week later I have been asking for a return refund on a unit that is defective. I have purchased another Machine Mk3 on amazon it works great. I have been saying since I received the first one from NI that it is defective. Why cant I get help? Ni makes great products in my opinion customer service stinks.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    @Ed Kline Sorry that it's taking a bit longer than expected. It's the usual process to do some basic troubleshooting in these cases and we're also in the middle of a big sales specials so it impacts our response times. Rest assured we'll initiate the return and refund, someone should get back to you.

  • Ed Kline
    Ed Kline Member Posts: 5 Member

    Thank you, NI makes great instruments and I will be a customer. I look forward to playing my Machine MK3.

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