Can I get Customer service help?

Ed Kline

I received the machine mk3 2 days ago pads 1-8 dont work everything else works great I am sure its defective I just want to replace it but the website stinks and you get the run around. I should have ordered it from Sweetwater or amazon because this is a major hassle!!!!!!!!!!!!!!!!!!

Jeremy_NI

@Ed Kline Sorry that it's taking a bit longer than expected. It's the usual process to do some basic troubleshooting in these cases and we're also in the middle of a big sales specials so it impacts our response times. Rest assured we'll initiate the return and refund, someone should get back to you.

Jeremy_NI

@Ed Kline You are already in contact with our support. My colleagues will het back to you.

Ed Kline

Another day no answers I Just need a return refund

Ed Kline

It is now 1 week later I have been asking for a return refund on a unit that is defective. I have purchased another Machine Mk3 on amazon it works great. I have been saying since I received the first one from NI that it is defective. Why cant I get help? Ni makes great products in my opinion customer service stinks.

Jeremy_NI

@Ed Kline Sorry that it's taking a bit longer than expected. It's the usual process to do some basic troubleshooting in these cases and we're also in the middle of a big sales specials so it impacts our response times. Rest assured we'll initiate the return and refund, someone should get back to you.

Ed Kline

Thank you, NI makes great instruments and I will be a customer. I look forward to playing my Machine MK3.