Kontrol S61 Mk3 serial number not recognized by Native Access

Bill Wolfer
Bill Wolfer Member Posts: 2 Newcomer
edited October 22 in Komplete Kontrol

Yes, I logged in. Yes, I tried very carefully entering in the serial number three times. It is the hardware serial number that is displayed on the screen of the keyboard, and is printed on the card and is on the underside of the keyboard.

What gives? TIA,

Bill

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,197 mod
    Answer ✓

    @Bill Wolfer It looks like you contacted our support and they fixed the issue.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,197 mod
    Answer ✓

    @Bill Wolfer It looks like you contacted our support and they fixed the issue.

  • Bill Wolfer
    Bill Wolfer Member Posts: 2 Newcomer

    Yes, although I am puzzled as to why it needed to be fixed in the first place. In the end, I input the same serial number that it came with, but with the help of support, it was then accepted. This seems to be a common issue. I'm glad it's fixed, but I lost two days waiting due to being on the west coast of the USA.

This discussion has been closed.
Back To Top