S8 Kontrol Deck B main FX knob & 2 Vol Ch faders keep moving

Jase

I've tried to provide as much information relating to the issue I am having. I thought it may help if giving me any advice on helping me find a solution to my issue.

The Issue I am having is that the S8 Dry/Wet knob on the top right-hand side (Deck B) FX2 moves on its own when I use it. Extremely frustrating.

See zipped very small mp4 video below:

S8 Kontrol DeckB FX Main Knob Control Issue.zip

The 2nd Vol Channel also does the same (occasionally the others sometimes move a little)

See zipped very small mp4 video below:

S8 Kontrol CH2 VolFader Control Issue.zip

Since last year mid 2023, my S8 has been purrrring like a new born kitten for 10years. The S8 is still connected to an old laptop, using Traktor Pro 2 scratch & pro. The unit had been softly cleaned, removing buttons and returned them back & kept covered with a decksaver when not in use. The old Native Service Center* (*NSC) installed on a laptop (Win8)

FYI, this laptop is sole use is for TraktorPro and after the following steps/actions below, is when this issue first occurred and currently still remains, looking no more/less than in those mp4 videos above:

Mid 2023, I carried out a regular *NSC update. As this update without any warning completely removed my NI Service Center (which NI stated in the update that it hadn't) was being updated to the all-new Natives Access 2* (*NA2). So, without warning I was not able to run *NA2 on my old Win8 laptop, leaving me very distressed.

I managed to find an old back up of the old *NSC and installed it back onto my old trusty Win8 laptop. I re-installed the S8 drivers I had a backup of was able to go back to using the *NSC allowing me to continue to use TraktorPro and the S8 on my old laptop, BUT with a strange issue remaining. Yes, the controllers moving on their own, but I was under the impression this most likely happened when I cleaned the S8 and may had foreign material inside. I tried recalibrating the functions using both Traktor Pro and the Controller Editor with no fix.

I then installed *NA2 on a newer pc (Win10) as a 2nd pc/device account use.

I then connected the S8 to the newer PC and given its power source is different also.

Also, I have recalibrated the functions again using Traktor Pro 3 v3.11.1 and using the Controller Editor v2.8.2.

Today May 2024 a year later, I connected the S8 back to the newer PC again with *NA2, TraktorPro3 v3.11.1 installed and up to date. I have done the calibration process as mentioned above.

I have just found a link on NI's product support page shown below:

"How to Monitor the Output of a MIDI Controller"

https://support.native-instruments.com/hc/en-us/articles/209544729-How-to-Monitor-the-Output-of-a-MIDI-Controller

I have installed the MIDI-OX software and can see the events when following the guide.

I am not confident I fully understand what I am to do and really would hope someone could help me.

Thanks in advance for reading this through. 😎

Jase

Martiniix_NI

Heyo!

Thanks for all the detailed information, I decided to create a support ticket for you since a really detailed and specific story. Our support team will contact you with more information regarding this topic and hopefully put an end to the problem.

Jase

Martiniix_NI,

I'm now being looked after by NI support team.

I'll let you know how this goes, for further support related issues where this may help.

Kind Regards

Jase

Martiniix_NI

Heyo!

Thanks for all the detailed information, I decided to create a support ticket for you since a really detailed and specific story. Our support team will contact you with more information regarding this topic and hopefully put an end to the problem.

Jase

Thanks for your quick reply Martiniix_NI,

I have run a search again and have seen 2 instances where this occurred to other people.
Both instances an aero-can of compressed air was applied and in 1 of those cases, WD40 was applied also.
In both instances, both stated they had resolved the issue for a long period of time (8months to date).
I will not be using WD40 at all.

However, I will give a careful blast with an aero-can of compressed air to the troubled areas only.
I need to use the S8 for my 2nd live DJ stream on Twitch tomorrow night (twitch.tv/djsouthside) as it's quite noticeable hearing audio come through while in a mix, because of the Vol Channel moves up slightly by itself.

A Question only? Would you know if applying CRC's, Go Contact Cleaner be safe and not damage any of the components? https://crcindustries.com.au/crc-co-contact-cleaner-350g-2016/

I won't use that until I hear back first.
If I DONT reply again to this thread, the issue still remains.

Thank again,
Regards Jase 😎

Martiniix_NI

It is hard to tell because personally I never used such a product before, but I can see is special for electronics so it must be safe.

Knivshult

I've had similar problems, but then on a Vestax VCI 400. 
Then it was the controls/line faders that were worn out and loose. No problem with the software

Jase

Martiniix_NI,

Okay after blowing the channel and button/knob out with compressed air and the issue not resolved, I've been trying to understand to learn more about midi mapping the S8.

I wanted to ask, is there a step procedure I can be guided through that can sort of clear that function completely from the hardware and re-map the function?

I'm sure I tried to follow along watching a NI YouTube on how to do this, but the video was showing another function being mapped, so I really could make sense to perform the procedure correctly.

Here's what I found interesting that I feel I should be mentioned, giving you all the information:

Somehow 🤔 and please don't laugh at me too much here 😌 but I've managed to swap the issue the #2 FX Wet/Dry knob had to #1 FX Wet/Dry knob. Which meant for one instance, I had the issue move over to the #1 FX Wet/Dry knob and #2 FX Wet/Dry knob seemed to work fine. And then I switched it back again, because for a moment, I thought I could realise how to copy the parameter of #1 FX knob to into the #2 FX knob .

I failed 😂 (I hope this makes sense)

See below I've sent another short video clip of something that also happens occasionally when I move the # 2 FX Wet/Dry knob that you might be able to tell if it is a possible firmware issue within the hardware itself maybe? Watch what the Eq & Gain levels randomly do at 5 second mark:

S8 Kontrol DeckB FX2 WetDry Knob.zip

Could this be an overload amount or information that's been mapped by me incorrectly?

If so, is there step-by-step procedure I can follow that clears all the Vol Channels and #2 FX Wet/Dry knob function out from inside the S8's firmware?

I hope this makes sense as I should point out also, I really need to get some sleep, I've almost spent all a full 24hrs on this and its almost 5am now 😅 I just want my S8 to work perfectly again.

Kind Regards

Jase

Jase

Martiniix_NI,

I'm now being looked after by NI support team.

I'll let you know how this goes, for further support related issues where this may help.

Kind Regards

Jase

Martiniix_NI

Amazing! I think this is the best way with such an specific issue, please update us with any solution!