Guitar Rig 7 Pro crashes on WIN 10

MarkusJ
MarkusJ Member Posts: 4 Newcomer
edited October 2024 in Guitar Rig & FX

Hi folks,

i'm a newcommer here.

My Guitar Rig 7Pro crashes on a Win10 German system. Sorry Screenshots are made on a german Windows OS.

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Symptoms:

  • Upgraded from GR7 LE to Pro

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I already tried the standard patterns mentioned in several discussions. → Update Windows, Reinitialize database, reinstalled Guitar Rig 7 several times, etc.

It wouldbe great to get Guitar Rig 7 running again, because i like it.

Maybe someone can help.

/Markus

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Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,185 mod

    How does the crash occur? When opening GR7? What soundcard are you using?

    Have you tried to delete the user registry? Like in this article? Guitar Rig Crashes at Startup

  • MarkusJ
    MarkusJ Member Posts: 4 Newcomer

    Hello Jeremy, sorry for the late reply. I was a couple of days off.

    The crash occurs when starting GR7.

    I already deleted the registry entries as described in the article. Plus all the other hints mentioned in several blogs.

    My soundcard is a build in AMD Soundcard on the motherboard itself.

    image.png

    /Markus

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,185 mod

    Ok, and right after deleting the user registry, does GTR7 ask you to choose an audio driver/audio device?

    Have you tried to setup Asio4All? Setting up ASIO4ALL for Onboard Sound Cards [VIDEO]

  • MarkusJ
    MarkusJ Member Posts: 4 Newcomer

    Hi,


    I used Asio4All toghether with the previously installed version of GR7 LE edition and it worked fine.

    But maybe it's an idea to uninstall Asio4All and then reinstall GR7 (including deletion of the registry and database). Check GR7 without Asio4All and the reinstall Asio4All.

    After deleting the user registry i haven't been asked to choose an audio driver. At least i don't remember, because i did a lot of reinstallation attempts.

    I'll keep you updated.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,185 mod

    @MarkusJ Please let me know, if you're still stuck, I'll forward your case to our support specialists.

  • MarkusJ
    MarkusJ Member Posts: 4 Newcomer

    Hello Jeremy,

    i tried a lot of things in the meantime, deleted audio drivers, cleaned registry, cleanded installation folders, checked windows error reporting, installed/uninstalled GR7 several times. I still get the same error. Installation via Native Access seems to be fine, but starting GR7 ends up in a crash.

    I tried to install the previous GR7 LE edition, but this version disappeared from the download area.

    All in all, no success at all.

    Thank you for forwarding my case to your support team.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,185 mod

    I've contacted you by email regarding this issue.

This discussion has been closed.
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