Native Instruments Maschine 2 software is not showing up in Native Access

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Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,091 mod

    @Jiang li Feng

    Please do NOT expose your serial numbers in public view!
    Send them to NI Support, if and when asked.

    I deleted the photo with your serial (but i can confirm that exists @Jeremy_NI)

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    yeah sorry about that i couldnt find any other way to prove i bought this thing. but yeah i remember using it clear as day just right after i reset my pc and installed everything massive and maschine 2 software was gone. so sorry for that.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,091 mod
    edited May 27
    https://community.native-instruments.com/discussion/comment/156471#Comment_156471

    i understand, but this was to protect you, since someone with bad intentions might download the images and try to impersonate you (i also edited your newer photo)…


    you can send the full number with a personal message to an admin, or to NI support… if and when asked… no one is question your honesty on this matter :-)

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    got it thanks for the help

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Jiang li Feng We can't solve this in the forum, you really need to get in touch through the link I've posted earlier, it's the direct link to our registration team: https://bit.ly/n1acc

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    iv done it days ago and iv gotten no response except a bot saying someone will be here shortly its been days no reply. getting fustrated.

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    sent a message out and email on monday

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Not through the right channel, please use the link I provided, it will be faster.

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    iv just tried that all it does is take me to the same pages in a circle im trying to send screenshots and now its saying errors i cant send. can u send someone here please. nothing is working

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    im trying to send screenshots but its saying request failed with satus code 500 (Smh)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Jiang li Feng Did you use the typeform I've sent? If you answer no to every question you'll be able to send a request.

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    all it does is keep taking me to how can we help you and all it does is take me to an AI did u do this or that is this installed blah blah blah its not taking me to any support at all

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    im texting them on Instagram but its going quite slow :(

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member

    hopefully i can get answers there

  • Jiang li Feng
    Jiang li Feng Member Posts: 22 Member
    Answer ✓

    FINALLY THEY HELPED ME. I JUST GOT AN EMAIL. THEY SAID THERE WAS AN ERROR TYPO IN MY EMAIL ADDRESS (The problem was due to a typo in the email you registered the Maschine Mikro) dont know how the heck that happened in the first place. my ISSUE IS FINALLY FIXED.

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