traktor pro 3 updating not complete

zevedeos
zevedeos Member Posts: 1 Newcomer
in Native Access

Hello, i have an issue with traktor pro 3 still updating after 2 hours through na, in the past this process completed after some minutes, i don't want to risk and stop the updating.

Windows 10 pro.

Any idea?

Answers

  • Ryan_NI
    Ryan_NI Customer Care Posts: 191 mod

    Hey @zevedeos, I'll shoot you a private message to see if we can get this sorted out for you.

  • Mantxu
    Mantxu Member Posts: 1 Newcomer

    Hello, I am having the same issue while updating to the last version, it takes very long installing the update but always ends in error.

    Windows 10 Pro.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod

    Hi @Mantxu

    Please quit / force quit Native Access and restart your computer.

    Next, try installing the product via the following link: 

    https://drive.google.com/file/d/15oVqUaThfqmQE5esijuaw3mPUS1bJNYL/view?usp=drive_link

    Finally, relaunch Native Access so that it can correctly authorise. 

    If the issue persists, please let us know. 

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