My mashine Mikro 2 hardware do not connect with mashine 2

dbn01

Hello every one, first excuse my english because it is not my own language.

Since a week now, my hardware is not connecting with mashine 2 and the NIHardwareService is always disconnected in windows services.

I have tryed many times to reconnect the service in vain.

I would really enjoy it if someone have a answer for me.

Thank you for help.

Jeremy_NI

@dbn01 Do you have an antivirus/firewall running? Are you using registry cleaners like CCleaner? These programs can delete or block certain files. Notes on Using Registry or Property List Cleaning Utilities

If you are using one of these, we'd recommend to uninstall it and reinstall the Maschine software. If that doesn't help or if you don't use these, then please get in touch with our support: https://bit.ly/NI_support_maschine

Jeremy_NI

Have you tried all these steps already? My Maschine Controller Does Not Start

dbn01

Thank you for your answer Jeremy,

I already know more or less what is the problem. NIHarwareAgent service is not running in the background and I have to always reconnect it from windows services. The thing I don't understand is why this service is always disconnected when I close my PC even if I chose auto in the service's options.

Jeremy_NI

@dbn01 Do you have an antivirus/firewall running? Are you using registry cleaners like CCleaner? These programs can delete or block certain files. Notes on Using Registry or Property List Cleaning Utilities

If you are using one of these, we'd recommend to uninstall it and reinstall the Maschine software. If that doesn't help or if you don't use these, then please get in touch with our support: https://bit.ly/NI_support_maschine

dbn01

Thank you Jeremy,

I will look at the problems you have spoken about cause now I think the problem start since I use CC cleaner Pro. I'll come back to you when I have taken a looK on all of that.