Native Instrument Machine Micro MK2

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Lorenzo Cowan
Lorenzo Cowan Member Posts: 1 Member

Hi! My name is Lorenzo, I just bought the Machine MK2, Today on a shop as a second hand Product, and when I try to register the serial number through   native access, and after registering the controller, there was a message that this controller was already register  by some one else.

So. I already followed certain links trough native access, looking for answer to see what option do I have in using the software related to this machine, but everything looks very complicated, I have Komplete Kontrol, Kontakt 7, also the sound card Komplete Kontrol audio 6, But I don’t have the machine software. So what option do I have left in order to get the software.

Please,  if anybody can help by giving me an idea what  I could do in this case, I will really appreciated.

Thanks

Lorenzo.

Comments

  • ze303
    ze303 Member Posts: 6 Member
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    Best is to contact support, send the hardware ids and the receipt from the shop.

  • PoorFellow
    PoorFellow Moderator Posts: 3,665 mod
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    Registering the hardware ought to give you the base software that came with the hardware (support article explaining)

    It is all extremely convoluted and difficult to navigate but :

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    Scroll down to bottom of page N.I. Account Support and log in

    Then click the Contact support

    Then again scroll down and click the Contact N.I. support that shows

    Then yes , damn it ! , then you have to click the Contact N.I. support again

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?This question is required.

    YES

    3: We have collected all info around 2nd hand purchases in this overview.

    That doesn't help

    4: OK. Are you a buyer or seller

    Buyer

    5 Have you received a License Transfer Token? NO

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

    Privately

    7 Please ask the seller to request a License Transfer Token as explained in this article.

    I Can't contact the seller

    8 Please upload a photo of the invoice or receipt from the seller.

    You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

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