The serial number for MK2 has already been used I need support/help

FruitDC

There is no way I can contact a support team or make a ticket to get in contact with anyone about this issue. I've purchased what came to be a new Maschine MK2 from Goodwill auction, everything came in mint condition only that the previous owner had used the serial number? Help!?!?

mykejb

Take a look at this page. It explains what to do if you've bought hardware that's previously been registered. https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account

The support link is currently broken unfortunately, but if you go to the bottom of the following page there's a link to login and contact support - https://support.native-instruments.com/hc/en-us/sections/18115022767005

You'll need to cut/paste those links to your browser at the moment as there are a few problems with the forums. If you're still having problems come back here and we'll try to get you working.