S49 MK2 screen damaged, out of warranty options ?

dpz
dpz Member Posts: 2 Newcomer
edited October 2024 in Komplete Kontrol

Hi

We have a Screen Damaged on S49 MkII Komplete Kontrol.

What are the out of warranty options ?

Thanks in advance 😀

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  • PoorFellow
    PoorFellow Moderator Posts: 5,478 mod
    https://community.native-instruments.com/discussion/29184/screen-damaged-on-s49-mkii

    What are the out of warranty options ?

    Generally then N.I. do not do a whole lot in supplying spare-parts, not even in pointing at suitable replacements parts.

    So usually then the alternatives are limited to finding a local repair-shop that has sufficient technical insight (which is far between and does not come cheap) or asking Native Instruments for a quote on a repair which also means that the keyboard will have to be sent to N.I. for repairs neither of which is cheap either !

    To ask N.I. you will have to contact N.I. Hardware Support !

  • dpz
    dpz Member Posts: 2 Newcomer

    thanks for your answer it is as expected worth having my thoughts confirmed.

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