How do I contact NI to request a 'resend' of a pro 3 licence they sent so as that I can set up my S8

John Anthony

In 2018 I purchased an S8 from djbox Tallagh where I asked the sales man to set up the system in my laptop as I am not computer savvy. He Kindly did so but somehow used a different e-mail address to my own. He did write the address on a piece of paper which he put in the S8 box, unfortunately he never added a password. When my laptop froze in July 2020 preventing me even opening the laptop I had to purchase a new one. I tried setting Traktor up on this laptop but as it was not registered under my own e-mail address I was unable to do so. When I opened my 'account' which then showed my ownership of a Tracktor Scratch Audio 8 dj, { now no longer there } there was also no sign of the purchase of the S8, so basically I do not own it. I contacted the store numerous times only to be told they were not responsible for the issue with my S8. Finally Mark, the manager of djbox obtained a pro 3 licence which he said would allow me to use the S8 on the new laptop. I was able to download the licence but when I tried to install it my most recent password was not accepted and I cannot remember the original one I used for the Traktor Scratch as it was purchased over 12 years ago. I eventually accessed a page where I could change my password but when I went to use that it was not accepted { it was accepted to join this community }. I am thinking the period allowed to install the licence had expired { there was a note saying this 'ticket' is now closed. I contacted Mark again and he said there was nothing more that could be done. Surely this cannot be the case after I spending over 2,000 euros on Traktor products and was looking forward to purchasing 'producing' products so that I could make my own music. I am at a loss here as I have not been able to contact NI via e-mail and have been trying to do so for a week now. Does anyone know what I can do to resolve this issue, thanks, John

Uwe303

Hello,

you can try to contact account support here

Purchase & Account – Native Instruments (native-instruments.com)

you said you´ve got a license, so i guess a license number, where do you put it in if you can´t log in, or how did mark provide it to you. If you don´t have any products you could make a new account and enter the serial there - BUT first contact support, they maybe have a better solution, if you provide as much information, like the email address, the serial on your s8 and all that.

PoorFellow

All license and account issues are handled exclusively by account support ! : N.I. Purchase and Account Support

If you have already registered the serial in Native Access using another account that you have no longer access to then you will have to ask N.I. account support to help you ! Check this article ! "I Have No Access to My User Account"