I am appalled at how terrible the tech support is, I've received 4 emails from them TELLING ME TO DO THE SAME SOLUTION OVER AND OVER -- WHICH DOES NOT WORK.
I having missing content in Kontakt and they tell me to click on "search in spotlight."
I told them I already did and nothing happens.
THey send me another email telling me to search in spotlight.
I tell them I already tried that please send me a real solution,
Then they send me links to their USELESS OUTDATED HELP PAGES which also have no solutions. Oh, and they tell me to search in spotlight.
This is just cruel! They are sending out robot messages and letting down users who spent thousands on their software.
They obviously are not even reading my emails.
I really regret buying NI products now.
EDIT: FIXED NOW! Turns out I needed to install Native Access 2. I never even knew it existed. Why didn't Native Access tell me to update itself? I stumbled onto this -- it was never mentioned by support.