Kontakt 7 Crash every time after update 7.8.1

adrinelin
adrinelin Member Posts: 2 Newcomer

MacBook Pro

M1

Ventura 13.6.4

16gb ram

1tb SSD

Every time I go to open Kontakt 7 after updating to 7.8.1 it crashes. Serious frustrating bug going on here!

«1

Comments

  • fab-gm
    fab-gm Member Posts: 4 Newcomer

    Same on Windows with Studio one, intermittent gets blocked by my DAW (I suppose because it fails the plugin compliance test?)


    I wish I never update to Kontakt14, so full of bugs and sluggish.

  • Pedro Camacho
    Pedro Camacho Member Posts: 3 Newcomer

    Same situation here!

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    Same, Having issues in Ableton 11 and 12 beta, Cubase 13, I open one instance of Kontakt, everything is fine.

    Add another track with kontakt, and Bam, crashes the whole DAW.

    I am Beginning to think, could this be a windows 11 thing, some update, that is causing this.

  • RJ-ENQZ
    RJ-ENQZ Member Posts: 4 Member

    Same with M2 Pro Mac Mini.

    MacOS Ventura 13.6.4

    Studio One 6.5 Professional.

    Crashes every time you open the UI. A work around for my older projects was not opening up the VST and bounce to audio. But would love to keep using Kontakt without crashing my DAW.

  • Brews
    Brews Member Posts: 1 Newcomer

    The same with MuseScore 4.2.1

  • PoorFellow
    PoorFellow Moderator Posts: 2,604 mod

    So ! Did you all enable full disk access to both all N.I. apps (including NTKDaemon) and the DAW ?

    Even if you did that earlier then you got to re-check after the upgrade.

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    Is this a Mac thing? I am on Windows, never had to do this, not that I can remember?

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    I have gathered all of the Dump files, from both Ableton and Cubase.

    Who can I send these to. Strange that in both Daw's the dumpfiles both say the exact same thing.

    :

    ************* Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       srv*
    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Version 22635 MP (16 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
    Debug session time: Thu Feb 29 15:00:04.000 2024 (UTC + 0:00)
    System Uptime: not available
    Process Uptime: 0 days 0:34:18.000
    ...............................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (6c24.6de8): Access violation - code c0000005 (first/second chance not available)
    For analysis of this file, run !analyze -v
    ntdll!NtGetContextThread+0x14:
    00007fff`0a391284 c3              ret
    0:000> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** WARNING: Check Image - Checksum mismatch - Dump: 0x26c79b, File: 0x263c67 - C:\ProgramData\Dbg\sym\d3d11.dll\ECCA1C89257000\d3d11.dll
    
    KEY_VALUES_STRING: 1
    
        Key  : AV.Fault
        Value: Write
    
        Key  : Analysis.CPU.mSec
        Value: 421
    
        Key  : Analysis.Elapsed.mSec
        Value: 1564
    
        Key  : Analysis.IO.Other.Mb
        Value: 0
    
        Key  : Analysis.IO.Read.Mb
        Value: 0
    
        Key  : Analysis.IO.Write.Mb
        Value: 0
    
        Key  : Analysis.Init.CPU.mSec
        Value: 30
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 2767
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 181
    
        Key  : Failure.Bucket
        Value: INVALID_POINTER_WRITE_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_RSSetState__1
    
        Key  : Failure.Hash
        Value: {46ee21a1-294d-b007-18ef-0c3e6b64d6bd}
    
        Key  : Timeline.Process.Start.DeltaSec
        Value: 2058
    
        Key  : WER.OS.Branch
        Value: ni_release
    
        Key  : WER.OS.Version
        Value: 10.0.22621.1
    
        Key  : WER.Process.Version
        Value: 13.0.21.181
    
    
    FILE_IN_CAB:  Cubase 13.0.21 64bit2024.2.29 15.00.04.081.dmp
    
    CONTEXT:  (.ecxr)
    rax=00007fff03482830 rbx=000000000b946488 rcx=00000000071a2e28
    rdx=000000000b9511d8 rsi=000000000b941ca0 rdi=0000000000000000
    rip=00007fff03482830 rsp=000000000014e708 rbp=00000000071aabc0
     r8=0000000000000000  r9=000000000b946998 r10=b2b836ad3e544170
    r11=00007fff0347f460 r12=00007fff0354d1f8 r13=00000000071a2d20
    r14=000000000b947406 r15=00000000071a2e28
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>:
    00007fff`03482830 e9cbd7ffbf      jmp     00007ffe`c3480000
    Resetting default scope
    
    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 00007fff03482830 (d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: ffffffffffffffbf
    Attempt to write to address ffffffffffffffbf
    
    PROCESS_NAME:  Cubase13.exe
    
    WRITE_ADDRESS:  ffffffffffffffbf 
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    
    EXCEPTION_CODE_STR:  c0000005
    
    EXCEPTION_PARAMETER1:  0000000000000001
    
    EXCEPTION_PARAMETER2:  ffffffffffffffbf
    
    STACK_TEXT:  
    00000000`0014e708 00007fff`0348168f     : 00000000`0b946488 00000000`0b941ca0 00007fff`035a7230 00000000`0b947405 : d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>
    00000000`0014e710 00007fff`0348355e     : 00000000`071a2d20 00000000`0000b101 00000000`00000000 00000000`071a2d20 : d3d11!CContext::RestorePipelineStateImpl<1>+0x54f
    00000000`0014e7d0 00007fff`033b4aa6     : 00000000`071a2d20 00000000`00000000 00000000`071a12a0 00007fff`00000000 : d3d11!CContext::PerformDelayedDeviceContextStateSwap+0x132
    00000000`0014e840 00007fff`033b49de     : 00000000`071a2d20 00000000`071a12f8 00000000`00000006 00000000`071a2d20 : d3d11!NOutermost::CDevice::FlushDeletionPool+0x36
    00000000`0014e890 00007fff`033b4933     : 00000000`00000461 00000000`00000000 00000000`69e948f0 00007fff`00000000 : d3d11!CContext::PerformAmortizedRenderOperations+0x4e
    00000000`0014e8c0 00007fff`033925d6     : 00000000`071a2d20 00000000`0014e9b0 0000011c`0014ee00 00000000`00000000 : d3d11!TOptImmediateContext::AcquireDevCtxIfaceNoSync+0x83
    00000000`0014e8f0 00007fff`0339248f     : 00000000`0014eb00 00000000`071a12f8 00000000`00000006 00000000`0014eb80 : d3d11!NDXGI::CDevice::ReclaimResourcesImpl+0xaa
    00000000`0014ea50 00007fff`03649c46     : 00000000`06a67a80 00000000`06a032b0 00000000`06a032c0 00007fff`0338bd32 : d3d11!NDXGI::CDevice::ReclaimResources+0x4f
    00000000`0014eab0 00007fff`036498bd     : 00000000`00000000 00000000`00000003 00000000`1eeeb980 00000000`06a67a80 : d2d1!CHwSurfaceRenderTarget::BeginProcessBatch+0x126
    00000000`0014ecb0 00007fff`036416f5     : 00000000`00000002 00000000`1eeeb978 00000000`0014ed60 00007fff`03bf0298 : d2d1!CHwSurfaceRenderTarget::ProcessBatch+0x2d
    00000000`0014ed00 00007fff`0369143a     : 00000000`00000000 00000000`00000018 00000000`00000001 00000000`7fffffff : d2d1!CBatchSerializer::FlushInternal+0xf5
    00000000`0014ed90 00007fff`035fe999     : 00000000`1eeeb978 00000000`1eeeb960 00000000`00000000 00000000`4ce34390 : d2d1!CBatchSerializer::Flush+0x32
    00000000`0014edc0 00007fff`0364ede4     : 00000010`00000010 00007fff`03bedadc 00000000`8601d4df 00000000`000000ef : d2d1!DrawingContext::FlushBatch+0x21
    00000000`0014edf0 00007fff`0364f038     : 00000000`1eeeb968 00000000`00000000 00000000`1eeeb960 00007fff`03616eab : d2d1!DrawingContext::Flush+0x54
    00000000`0014ee40 00007fff`036bb68f     : 00000000`00001ff7 00000000`00000000 00000000`00000000 00000000`1eeeb968 : d2d1!DrawingContext::EndDraw+0x4c
    00000000`0014ee90 00007fff`03bf7881     : 00000000`1eeeb960 00000000`5f2d6ac0 00000000`00000001 00000000`53fd7d80 : d2d1!D2DDeviceContextBase<ID2D1BitmapRenderTarget,ID2D1BitmapRenderTarget,ID2D1DeviceContext7>::EndDraw+0xcf
    00000000`0014eee0 00007fff`03bfb084     : 00000000`5f2d6ac0 00000000`4b1d32b0 00000000`00000001 00000000`8601d4e0 : dcomp!DirectComposition::CAtlasSurfacePool::D2DEndDraw+0x49
    00000000`0014ef10 00000001`80020574     : 00000462`0000012c 00000000`0b759080 00000001`801aa108 00000000`534e4718 : dcomp!DirectComposition::CDevice::Commit+0x574
    00000000`0014f290 00000001`8005a52e     : 00000001`00000000 00000000`00000000 000035f3`d47ba3f6 00000000`00000000 : graphics2d!createGraphicsFactory+0x1837d
    00000000`0014f2c0 00000001`44717ad3     : 00000000`52bd26f0 00000000`534e4718 00000000`06e2e250 00007ffe`e8ce37bf : graphics2d!createGraphicsFactory+0x52337
    00000000`0014f2f0 00000001`447115a7     : 00000000`00000000 00000000`0014f4b0 00000000`534e4650 00000000`00000000 : Cubase13+0x4717ad3
    00000000`0014f380 00000001`446cf74c     : 00000000`00000000 00000545`00000a00 00000000`005b7860 00000000`0014f4b0 : Cubase13+0x47115a7
    00000000`0014f400 00000001`4412479f     : 00000000`00000113 00000001`446e2339 00000000`00000000 00000000`005b7708 : Cubase13+0x46cf74c
    00000000`0014f430 00000001`446cf411     : 00000000`00000000 00000000`00000113 00000000`02b04880 00000000`00000113 : Cubase13+0x412479f
    00000000`0014f470 00000001`44701aad     : 00000000`00000000 00000001`446cf740 00000000`0014f4a0 00000000`00000000 : Cubase13+0x46cf411
    00000000`0014f4a0 00007fff`08ac8241     : 00000000`00000000 00000000`0014fb70 00000000`80000022 00000000`80000022 : Cubase13+0x4701aad
    00000000`0014f940 00007fff`08ac7d01     : 00000000`00000000 00000001`447017a0 00000000`015311c0 00000000`005b77f0 : user32!UserCallWinProcCheckWow+0x2d1
    00000000`0014faa0 00000001`446e08d9     : 00000000`005b77f0 00000000`00000000 00000000`005b7718 00000000`005b77f0 : user32!DispatchMessageWorker+0x1f1
    00000000`0014fb20 00000001`446d1a6f     : 00000000`005b7718 00000000`00000000 000002a0`0000023c 00000000`44350000 : Cubase13+0x46e08d9
    00000000`0014fba0 00000001`446cecd0     : 00000000`005b7718 00000000`00000000 00000000`015311c0 00000000`005b7718 : Cubase13+0x46d1a6f
    00000000`0014fbd0 00000001`446ceb4b     : 00000000`005b7718 00000000`005b7718 00000000`00000000 00000001`44359889 : Cubase13+0x46cecd0
    00000000`0014fc10 00000001`443556c8     : 00000000`00000000 00000000`005b7720 00000000`00000000 00000000`00000000 : Cubase13+0x46ceb4b
    00000000`0014fc60 00000001`434b8af4     : 00000000`005c4620 00000000`005c4620 00000000`005c4868 00000000`005c48a0 : Cubase13+0x43556c8
    00000000`0014fc90 00000001`4481f756     : 00000000`00000000 00000000`0014fcb8 00000000`0014fcf8 00000000`0014fcb8 : Cubase13+0x34b8af4
    00000000`0014fef0 00007fff`082c257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase13+0x481f756
    00000000`0014ff30 00007fff`0a34aa58     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
    00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
    
    
    STACK_COMMAND:  ~0s; .ecxr ; kb
    
    SYMBOL_NAME:  d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>+0
    
    MODULE_NAME: d3d11
    
    IMAGE_NAME:  d3d11.dll
    
    FAILURE_BUCKET_ID:  INVALID_POINTER_WRITE_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_RSSetState__1_
    
    OS_VERSION:  10.0.22621.1
    
    BUILDLAB_STR:  ni_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    IMAGE_VERSION:  10.0.22621.3139
    
    FAILURE_ID_HASH:  {46ee21a1-294d-b007-18ef-0c3e6b64d6bd}
    
    Followup:     MachineOwner
    ---------
    


  • PoorFellow
    PoorFellow Moderator Posts: 2,604 mod

    Yes, the "enable full disk access" is Mac thing !

    Also , I am extremely confused by you post here when having already read your thread over here

    Anyway , please forgive me , immediately I have nothing to add after having glanced at your crash reports and also it's very late here where I am and it's been a very long day so I am in serious need of some food followed by some shuteye !

    I hope that you get a resolution to your issue soon but this is all from me , at least today !

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    Yes, I jumped the gun, thinking it was related to the Nvidia overlay, as it started happening after I disabled the overlay. So, it's not that. But must be something GPU related, because of the D3d11.dll.

    But it happens on Both GPU's Nvidia and Intel so it can't be a GPU driver thing, as these are 2 different drivers from different GPU's.

    It is possible it could be windows 11 related, but seems this is not happening for everyone.

    I posted here also for maximum visibility, sorry if it caused confusion.

    You start up Kontakt in your DAW the mouse cursor (spinning blue circle) spins and thinks for a bit. then the whole DAW closes.

    I get Dump files from the DAW, but no such files from Kontakt, (because it looks like the daw that's crashed, and not Kontakt its self.

    Standalone has no such issues.

  • adrinelin
    adrinelin Member Posts: 2 Newcomer

    After reading all these comments its apparently not just a mac or windows thing. Nore is it apparently one Daw issue either. Definitely something buggy with the recent update. Every once in awhile I can get it to load in ableton as a midi, but the shortly after ableton crashes along with it. I can never get Kontakt 7 to open but itself after updating.

  • Rick Oli
    Rick Oli Member Posts: 4 Member

    I'm experiencing a similar problem, the bass keys stop working after a few seconds.

  • Prokat99
    Prokat99 Member Posts: 23 Member

    Has there been any word from NI? I updated without seeing this thread and now Kontakt is a brick for me too.

    Makes you wonder how this past out of beta into production

  • Prokat99
    Prokat99 Member Posts: 23 Member

    Well I found an installer for 7.7.6 but alas my project won't work because I'm using Vocal Colors and it needs a new version...

    For F sake NI. This is supposed to be a professional level setup and I just joined the ecosystem. Not a good feeling knowing I can't work now.

    Does anyone have an installer for 7.8.0 as NI deemed it fit not to give us access without requesting them...

  • tajna92
    tajna92 Member Posts: 1 Newcomer

    I spent hours trying to pin point what’s causing sudden Studio One freeze (not responding) and it comes down to latest Kontakt 7

    Transform to audio track, Bounce to new trac etc. just freezes Studio One and I need to restart it in task manager (end task)

    This needs an urgent fix

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