Kontakt 7 Crash every time after update 7.8.1

adrinelin

MacBook Pro

Ventura 13.6.4

16gb ram

1tb SSD

Every time I go to open Kontakt 7 after updating to 7.8.1 it crashes. Serious frustrating bug going on here!

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fab-gm

Same on Windows with Studio one, intermittent gets blocked by my DAW (I suppose because it fails the plugin compliance test?)

I wish I never update to Kontakt14, so full of bugs and sluggish.

Pedro Camacho

Same situation here!

rdalcroft

Same, Having issues in Ableton 11 and 12 beta, Cubase 13, I open one instance of Kontakt, everything is fine.

Add another track with kontakt, and Bam, crashes the whole DAW.

I am Beginning to think, could this be a windows 11 thing, some update, that is causing this.

RJ-ENQZ

Same with M2 Pro Mac Mini.

MacOS Ventura 13.6.4

Studio One 6.5 Professional.

Crashes every time you open the UI. A work around for my older projects was not opening up the VST and bounce to audio. But would love to keep using Kontakt without crashing my DAW.

Brews

The same with MuseScore 4.2.1

PoorFellow

So ! Did you all enable full disk access to both all N.I. apps (including NTKDaemon) and the DAW ?

Even if you did that earlier then you got to re-check after the upgrade.

rdalcroft

https://community.native-instruments.com/discussion/comment/137324#Comment_137324

Is this a Mac thing? I am on Windows, never had to do this, not that I can remember?

rdalcroft

I have gathered all of the Dump files, from both Ableton and Cubase.

Who can I send these to. Strange that in both Daw's the dumpfiles both say the exact same thing.

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22635 MP (16 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Thu Feb 29 15:00:04.000 2024 (UTC + 0:00)
System Uptime: not available
Process Uptime: 0 days 0:34:18.000
...............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(6c24.6de8): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007fff`0a391284 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Check Image - Checksum mismatch - Dump: 0x26c79b, File: 0x263c67 - C:\ProgramData\Dbg\sym\d3d11.dll\ECCA1C89257000\d3d11.dll

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 421

    Key  : Analysis.Elapsed.mSec
    Value: 1564

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 30

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2767

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 181

    Key  : Failure.Bucket
    Value: INVALID_POINTER_WRITE_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_RSSetState__1

    Key  : Failure.Hash
    Value: {46ee21a1-294d-b007-18ef-0c3e6b64d6bd}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 2058

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 13.0.21.181


FILE_IN_CAB:  Cubase 13.0.21 64bit2024.2.29 15.00.04.081.dmp

CONTEXT:  (.ecxr)
rax=00007fff03482830 rbx=000000000b946488 rcx=00000000071a2e28
rdx=000000000b9511d8 rsi=000000000b941ca0 rdi=0000000000000000
rip=00007fff03482830 rsp=000000000014e708 rbp=00000000071aabc0
 r8=0000000000000000  r9=000000000b946998 r10=b2b836ad3e544170
r11=00007fff0347f460 r12=00007fff0354d1f8 r13=00000000071a2d20
r14=000000000b947406 r15=00000000071a2e28
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>:
00007fff`03482830 e9cbd7ffbf      jmp     00007ffe`c3480000
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007fff03482830 (d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: ffffffffffffffbf
Attempt to write to address ffffffffffffffbf

PROCESS_NAME:  Cubase13.exe

WRITE_ADDRESS:  ffffffffffffffbf 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  ffffffffffffffbf

STACK_TEXT:  
00000000`0014e708 00007fff`0348168f     : 00000000`0b946488 00000000`0b941ca0 00007fff`035a7230 00000000`0b947405 : d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>
00000000`0014e710 00007fff`0348355e     : 00000000`071a2d20 00000000`0000b101 00000000`00000000 00000000`071a2d20 : d3d11!CContext::RestorePipelineStateImpl<1>+0x54f
00000000`0014e7d0 00007fff`033b4aa6     : 00000000`071a2d20 00000000`00000000 00000000`071a12a0 00007fff`00000000 : d3d11!CContext::PerformDelayedDeviceContextStateSwap+0x132
00000000`0014e840 00007fff`033b49de     : 00000000`071a2d20 00000000`071a12f8 00000000`00000006 00000000`071a2d20 : d3d11!NOutermost::CDevice::FlushDeletionPool+0x36
00000000`0014e890 00007fff`033b4933     : 00000000`00000461 00000000`00000000 00000000`69e948f0 00007fff`00000000 : d3d11!CContext::PerformAmortizedRenderOperations+0x4e
00000000`0014e8c0 00007fff`033925d6     : 00000000`071a2d20 00000000`0014e9b0 0000011c`0014ee00 00000000`00000000 : d3d11!TOptImmediateContext::AcquireDevCtxIfaceNoSync+0x83
00000000`0014e8f0 00007fff`0339248f     : 00000000`0014eb00 00000000`071a12f8 00000000`00000006 00000000`0014eb80 : d3d11!NDXGI::CDevice::ReclaimResourcesImpl+0xaa
00000000`0014ea50 00007fff`03649c46     : 00000000`06a67a80 00000000`06a032b0 00000000`06a032c0 00007fff`0338bd32 : d3d11!NDXGI::CDevice::ReclaimResources+0x4f
00000000`0014eab0 00007fff`036498bd     : 00000000`00000000 00000000`00000003 00000000`1eeeb980 00000000`06a67a80 : d2d1!CHwSurfaceRenderTarget::BeginProcessBatch+0x126
00000000`0014ecb0 00007fff`036416f5     : 00000000`00000002 00000000`1eeeb978 00000000`0014ed60 00007fff`03bf0298 : d2d1!CHwSurfaceRenderTarget::ProcessBatch+0x2d
00000000`0014ed00 00007fff`0369143a     : 00000000`00000000 00000000`00000018 00000000`00000001 00000000`7fffffff : d2d1!CBatchSerializer::FlushInternal+0xf5
00000000`0014ed90 00007fff`035fe999     : 00000000`1eeeb978 00000000`1eeeb960 00000000`00000000 00000000`4ce34390 : d2d1!CBatchSerializer::Flush+0x32
00000000`0014edc0 00007fff`0364ede4     : 00000010`00000010 00007fff`03bedadc 00000000`8601d4df 00000000`000000ef : d2d1!DrawingContext::FlushBatch+0x21
00000000`0014edf0 00007fff`0364f038     : 00000000`1eeeb968 00000000`00000000 00000000`1eeeb960 00007fff`03616eab : d2d1!DrawingContext::Flush+0x54
00000000`0014ee40 00007fff`036bb68f     : 00000000`00001ff7 00000000`00000000 00000000`00000000 00000000`1eeeb968 : d2d1!DrawingContext::EndDraw+0x4c
00000000`0014ee90 00007fff`03bf7881     : 00000000`1eeeb960 00000000`5f2d6ac0 00000000`00000001 00000000`53fd7d80 : d2d1!D2DDeviceContextBase<ID2D1BitmapRenderTarget,ID2D1BitmapRenderTarget,ID2D1DeviceContext7>::EndDraw+0xcf
00000000`0014eee0 00007fff`03bfb084     : 00000000`5f2d6ac0 00000000`4b1d32b0 00000000`00000001 00000000`8601d4e0 : dcomp!DirectComposition::CAtlasSurfacePool::D2DEndDraw+0x49
00000000`0014ef10 00000001`80020574     : 00000462`0000012c 00000000`0b759080 00000001`801aa108 00000000`534e4718 : dcomp!DirectComposition::CDevice::Commit+0x574
00000000`0014f290 00000001`8005a52e     : 00000001`00000000 00000000`00000000 000035f3`d47ba3f6 00000000`00000000 : graphics2d!createGraphicsFactory+0x1837d
00000000`0014f2c0 00000001`44717ad3     : 00000000`52bd26f0 00000000`534e4718 00000000`06e2e250 00007ffe`e8ce37bf : graphics2d!createGraphicsFactory+0x52337
00000000`0014f2f0 00000001`447115a7     : 00000000`00000000 00000000`0014f4b0 00000000`534e4650 00000000`00000000 : Cubase13+0x4717ad3
00000000`0014f380 00000001`446cf74c     : 00000000`00000000 00000545`00000a00 00000000`005b7860 00000000`0014f4b0 : Cubase13+0x47115a7
00000000`0014f400 00000001`4412479f     : 00000000`00000113 00000001`446e2339 00000000`00000000 00000000`005b7708 : Cubase13+0x46cf74c
00000000`0014f430 00000001`446cf411     : 00000000`00000000 00000000`00000113 00000000`02b04880 00000000`00000113 : Cubase13+0x412479f
00000000`0014f470 00000001`44701aad     : 00000000`00000000 00000001`446cf740 00000000`0014f4a0 00000000`00000000 : Cubase13+0x46cf411
00000000`0014f4a0 00007fff`08ac8241     : 00000000`00000000 00000000`0014fb70 00000000`80000022 00000000`80000022 : Cubase13+0x4701aad
00000000`0014f940 00007fff`08ac7d01     : 00000000`00000000 00000001`447017a0 00000000`015311c0 00000000`005b77f0 : user32!UserCallWinProcCheckWow+0x2d1
00000000`0014faa0 00000001`446e08d9     : 00000000`005b77f0 00000000`00000000 00000000`005b7718 00000000`005b77f0 : user32!DispatchMessageWorker+0x1f1
00000000`0014fb20 00000001`446d1a6f     : 00000000`005b7718 00000000`00000000 000002a0`0000023c 00000000`44350000 : Cubase13+0x46e08d9
00000000`0014fba0 00000001`446cecd0     : 00000000`005b7718 00000000`00000000 00000000`015311c0 00000000`005b7718 : Cubase13+0x46d1a6f
00000000`0014fbd0 00000001`446ceb4b     : 00000000`005b7718 00000000`005b7718 00000000`00000000 00000001`44359889 : Cubase13+0x46cecd0
00000000`0014fc10 00000001`443556c8     : 00000000`00000000 00000000`005b7720 00000000`00000000 00000000`00000000 : Cubase13+0x46ceb4b
00000000`0014fc60 00000001`434b8af4     : 00000000`005c4620 00000000`005c4620 00000000`005c4868 00000000`005c48a0 : Cubase13+0x43556c8
00000000`0014fc90 00000001`4481f756     : 00000000`00000000 00000000`0014fcb8 00000000`0014fcf8 00000000`0014fcb8 : Cubase13+0x34b8af4
00000000`0014fef0 00007fff`082c257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Cubase13+0x481f756
00000000`0014ff30 00007fff`0a34aa58     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000000`0014ff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  d3d11!CContext::TID3D11DeviceContext_RSSetState_<1>+0

MODULE_NAME: d3d11

IMAGE_NAME:  d3d11.dll

FAILURE_BUCKET_ID:  INVALID_POINTER_WRITE_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_RSSetState__1_

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.22621.3139

FAILURE_ID_HASH:  {46ee21a1-294d-b007-18ef-0c3e6b64d6bd}

Followup:     MachineOwner
---------

PoorFellow

https://community.native-instruments.com/discussion/comment/137328#Comment_137328

Yes, the "enable full disk access" is Mac thing !

Also , I am extremely confused by you post here when having already read your thread over here

Anyway , please forgive me , immediately I have nothing to add after having glanced at your crash reports and also it's very late here where I am and it's been a very long day so I am in serious need of some food followed by some shuteye !

I hope that you get a resolution to your issue soon but this is all from me , at least today !

rdalcroft

https://community.native-instruments.com/discussion/comment/137360#Comment_137360

Yes, I jumped the gun, thinking it was related to the Nvidia overlay, as it started happening after I disabled the overlay. So, it's not that. But must be something GPU related, because of the D3d11.dll.

But it happens on Both GPU's Nvidia and Intel so it can't be a GPU driver thing, as these are 2 different drivers from different GPU's.

It is possible it could be windows 11 related, but seems this is not happening for everyone.

I posted here also for maximum visibility, sorry if it caused confusion.

You start up Kontakt in your DAW the mouse cursor (spinning blue circle) spins and thinks for a bit. then the whole DAW closes.

I get Dump files from the DAW, but no such files from Kontakt, (because it looks like the daw that's crashed, and not Kontakt its self.

Standalone has no such issues.

adrinelin

After reading all these comments its apparently not just a mac or windows thing. Nore is it apparently one Daw issue either. Definitely something buggy with the recent update. Every once in awhile I can get it to load in ableton as a midi, but the shortly after ableton crashes along with it. I can never get Kontakt 7 to open but itself after updating.

Rick Oli

I'm experiencing a similar problem, the bass keys stop working after a few seconds.

Prokat99

Has there been any word from NI? I updated without seeing this thread and now Kontakt is a brick for me too.

Makes you wonder how this past out of beta into production

Prokat99

Well I found an installer for 7.7.6 but alas my project won't work because I'm using Vocal Colors and it needs a new version...

For F sake NI. This is supposed to be a professional level setup and I just joined the ecosystem. Not a good feeling knowing I can't work now.

Does anyone have an installer for 7.8.0 as NI deemed it fit not to give us access without requesting them...

tajna92

I spent hours trying to pin point what’s causing sudden Studio One freeze (not responding) and it comes down to latest Kontakt 7

Transform to audio track, Bounce to new trac etc. just freezes Studio One and I need to restart it in task manager (end task)

This needs an urgent fix

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