Can anyone help me get an invoice for an old order?
My second request has been marked as "solved" without them sending me anything. Am I filing the ticket incorrectly, is support just massively over capacity right now (with a long wait time), or am I just being ignored?
Having the exact same issue with iZotope, where I've been through a near identical process. Very frustrating. No idea why I can't just download an invoice directly from my account, most sites have this option.
If anyone knows the process for getting old invoices, or support would like to help me out, I would be very grateful. Before anyone suggests it, I've tried searching email inbox for the invoices, they're definitely not there. Probably because I've changed email hosts a couple times over recent years.
Thanks for any suggestions
Answers
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I would recommend to check customer support, and maybe raise a ticket...
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This is a bit peculiar , even if you have access to Order History then N.I. apparently does not allow for print or download of the 'original invoices'. The standard N.I. help page "I Need a Copy of My Invoice" is here (and same for Izotope is here) , but that apparently does not help since you already have tried contacting support more times.
So this is definitely a case for @Jeremy_NI to take a look at ! (by 'tagging' Jeremy I just called for him and he should hopefully read this on workdays Monday or Tuesday next week)
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Hi @PoorFellow and thank you. Yeah it's pretty bizarre IMO. Thanks for tagging Jeremy, hopefully he may be able to advise...1
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I can't do much on that one, I don't have access to all the data. Your initial request is still in there so I pinged my colleagues. They should get back to you as soon as possible. The second ticket was only "set to solved" because there was already a request for the same issue.
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