Kontrol S-Series MK3 Troubleshooting Guide

Jeremy_NI
Jeremy_NI Customer Care Posts: 11,830 mod
edited February 1 in Komplete Kontrol

General Setup Instructions

If your Kontrol MK3 is not behaving as it should, please first make sure that you have followed all the necessary steps to set up your keyboard. You can find all the steps here:

How to set up your Kontrol S-Series MK3

Troubleshooting

Issues with the Firmware Update

If something went wrong with the Firmware Update of your Kontrol MK3, please read this article:

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues 

Keyboard Display Message "You're low on power. Please connect a USB-C power supply"

KMK3LowOnPower_.png


If you receive the above message, please read the following article with troubleshooting steps:

Kontrol S-Series MK3: "You're low on power. Please connect a USB-C power supply"

Registered keyboard still asks for serial numbers

If your registered keyboard's display still shows the welcome screen and a prompt to add the serial number, please install the Hardware Connection Service in Native Access as explained in this article.

Connection issues

If you have connection issues, please read the following article:

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Blank displays (Logic Pro)

If your keyboard shows blank screens while using it with Logic Pro, please configure the MIDI ports as shown in the following article:

My Kontrol S-Series MK3 Display Shows a Blank Screen on Logic Pro

How Dows it Work?

You can find the manuals for the hardware and software here:

Videos

How to use everything in Kontrol S-Series MK3:

https://www.youtube.com/watch?v=TDm624ynDuk

And of course, if the steps in this guide didn't help, please reach out to our support specialists: https://bit.ly/NI_support_Kontrol

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