Komplete Kontrol is crashing my projects in Cubase 13 on Windows 11

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Answers

  • dbouckley
    dbouckley Member Posts: 6 Member

    Re: Windows 10 or 11? What's your graphic card?

    Windows 11, NVIDIA T500, i7-1165G7, Memory 40GB

    Also Cubase 13.0.21 and KK 3.1.1 - crashes when opening KK

    All fine on Cubase 12.0.7 and KK 3.1.0

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,497 mod

    We have spent all day trying to reproduce the issue on the same setup, and cannot do so.

    Nothing is crashing.

    That doesn't mean it's not a real issue - clearly it's affecting multiple people here, but we're not yet able to track it down.

    What would help enormously, is if any of you were willing and able to share:

    • Crash report logs
    • A Cubase session in which the crash is happening (with details on which instance may trigger the crash)

    Please PM me if you'd like, with those.

  • dbouckley
    dbouckley Member Posts: 6 Member

    Attaching

    1) a detailed description/screen shots of the C13 and C12 sessions using the NVIDIA T500. C12 OK, but C13 crashes.

    2) a detailed description of the C13 session with NVIDIA T500 turned off. C13 works, but slow to start up and probably leaves less resources for a more complex project.

    The only crash log/.dmp I have is the Cubase 13 one - attached.

    Seems like a Cubase issue to me, but maybe KK is using a location it's not supposed to, C12 didn't and C13 did. (I'm well out of touch with all that stuff nowadays !)

    NB: a) If no KK, then no crash.

    b) Changed to .dmp file to .txt to allow it to be sent

    Thanks for investigating this, and happy to send more info if needed.

    David

    C13 vs C12.pdf
    Cubase 13.0.21 64bit2024.2.4 19.33.09.576.txt


  • Michael Hazdra
    Michael Hazdra Member Posts: 1 Member

    Occasional crashes:

    3rd Party Keyboard; happens with no keyboard connected

    MainGear Laptop; i7-11800H; 32 GB RAM

    NVIDIA GeForce RTX 3070 8GB

    Windows 10 Pro

    Cubase 13.0.21

    Komplete Kontrol 3 and Kontakt 7

    --------------------------------

    Update:

    Today updated to Komplete Kontrol 3.1.1 and Kontakt 7.8

    Seems just a wee bit more stable. But still had better performance with Kontakt 6 on Cubase 12

  • Rick Balentine
    Rick Balentine Member Posts: 5 Member

    Same here! I have Windows 11, , Cubase 13.0.21 (fixes Windows graphic issues) and a huge film scoring template full of KK plugins deactivated till I need them. When I activate a instrument that is setup in KK/K7, it crashes.

    NVidia Gforce GTX 1080, 64gig, i7 processor

  • dbouckley
    dbouckley Member Posts: 6 Member

    Adding to the mystery, running on my older Lenovo P52s with a different NVIDIA setup:

    Intel i7-8850U CPU @ 1.80GHz

    Memory 32Gb

    Graphics Intel UHD Graphics 620

    NVIDIA Quadro P500

    Both C12 and C13 setup to use NVIDIA (see attached doco)

    In summary:

    Same project works on both C12 12.0.7 and C13 13.0.21 (and latest KK) using NVIDIA Quadro P500, both use the NVIDIA, but C12 uses more NVIDIA than C13 uses (on the same first section of the project). No crashes.

    (NB: Older laptop struggles with more resource-hungry projects)

    Lenovo P52s NVIDIA Quadro P500.docx


  • Jack Butcher
    Jack Butcher Member Posts: 1 Newcomer
    Same problem here, tried updating, rolling back, clearing cache, reloading, etc. etc. etc. Still crashes Neundo and loads to slow in Ableton to use in my live performances. I will keep following this thread hoping for a fix but, the product is too unstable for me to use. All my other products are working great (Spitfire, etc.)
  • Matthew_NI
    Matthew_NI Product Team Posts: 1,497 mod

    @Jack Butcher did you install KK 3.1.2?

  • jp8000
    jp8000 Member Posts: 1 Newcomer

    Hi, same problem here. Cubase 13 freezes by loading Kontakt 7.

    or the Mk3 don't see the Kontakt in Cubase...

    processor: i9-7900X; 128 GB RAM

    NVIDIA GeForce RTX 3070 TI

    Windows 10 Pro

    Cubase 13.0.21

    Komplete Kontrol 3 and Kontakt 7

    all updated.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,186 mod

    @jp8000 Well, if it's happening with Kontakt and not Komplete Kontrol, then the issue is not the same problem. Did you update Komplete Kontrol to 3.1.2? there was a fix for some crashes in Cubase.

  • Mista Pops
    Mista Pops Member Posts: 3 Member

    No crash in Cubase 12 since the KK update,

  • SAJP
    SAJP Member Posts: 3 Newcomer

    Hi,I'm reporting this just in case.

    KK still crashes when showing or hiding the user interface.

    It always happens when two KK's overlap.


    i5-12600K

    NVIDIA GeForce RTX 3070 537.58

    Windows 11 Pro

    Cubase 13.0.21

    Komplete Kontrol 3.1.2

    No crash in Cubase 12 

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,186 mod
    edited March 2024 Answer ✓

    @SAJP Have you tried Komplete Kontrol 3.2.0? Issue should be fixed.

    Screenshot 2024-03-07 at 12.30.23.png

    Does the crash still happen?

  • SAJP
    SAJP Member Posts: 3 Newcomer

    It's great, I've I tried it for 10 minutes on the same project, no crash at all.

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