Kontrol S49/N

Wiliben

I recently got a  Kontrol S49/N (in December) with holiday season madness I was able to add some third party software, my problem started with Catalyst software, we tried to resolved with their tech support we failed, m y controller could no communicate with software, Diva was working fine it now stop, and got Rewind software that seem to have made issue worst! The keyboard is not responding, and Cubase 13 Element hang up or Freezes any remedy any one?