Guitar Rig 7 Pro doesn't work

Jhmalloy1125

Installed Guitar Rig 7 Pro from Native Access. My Native Access page says its installed, however it is not working. I tried reinstalling. Same thing. I get nothing but blank screens in both the standalone and plug in versions. There is no menu bar in the standalone version and only "no sound" in the plug in version. See attached jpegs.

What's the deal? How do I fix this?

Jeremy_NI

@Jhmalloy1125 This is probably caused by your graphic card. Please check this article: Guitar Rig Opens with a Black Window

Dark God

I remember this happened to me and I opened a ticket with NI, but I completely forgot what they said 💀

Jeremy_NI

@Jhmalloy1125 This is probably caused by your graphic card. Please check this article: Guitar Rig Opens with a Black Window

Jhmalloy1125

Thanks Jeremy. I did check dxdiag reads as follows:

What is the solution?

Jeremy_NI

@Jhmalloy1125

It requires Feature Level 11_1 or higher, it looks like your graphic card only supports 11_0