Chance Email-Adress in Native Access

MichAI

Apparently, I used a different email address in the Native Access shop than in Native Access. So far, I've only downloaded free products in Native Access. Now I want to load a product I just bought. Doesn't work because a different address was given in the shop. How can I tell Native Access to use the other (shop) email address in the future?

Monochrome

Get in touch with NI's support team to request a merge of your two NI accounts into a single one:

• https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account

This will likely be a better option as NI advises to not use multiple accounts.

MichAI

I habe changed my Email-Adress in die Native Instruments shop. But it doen´t work.

MichAI

Great: For half an hour now, the NI website has been trying to create a support ticket. How do I get customer support? I can already see that I have now invested a lot of money for myself and cannot use the product because I cannot get in touch with support.

MichAI

I cant´t change my email-Adress in die Shop Account. Bad!