Why is NI ignoring my support ticket and shipping the product?

salmoonge
salmoonge Member Posts: 3 Newcomer
in Komplete Kontrol 
I accidentally purchased an s88 keyboard and requested a cancellation, 
but they sent it to Korea, my region, and made me pay customs duties. 
I would be very angry if they asked me to pay shipping costs when requesting a refund. 
Are there any transactions that cannot be canceled due to delay in response? 
This time too, I sent the ticket. 
If ni doesn't respond to this ticket I will never buy a ni product again.


Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod
    Answer ✓

    @salmoonge Terribly sorry to hear about this bad experience, I've escalated your request, someone should get back to you as soon as possible.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 11,395 mod
    Answer ✓

    @salmoonge Terribly sorry to hear about this bad experience, I've escalated your request, someone should get back to you as soon as possible.

  • salmoonge
    salmoonge Member Posts: 3 Newcomer

    @Jeremy_NI thank you. My ticket is 4191053.

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