How Can I Get A New OS Drive to See Fully Installed Komplete?

ovrdrvn

I migrated my OS drive as there were some minor performance issues. All done via Mac's built-in functionality and all other than NI works great. All libraries are on the same external drive as prior. Native Access doesn't realize I have anything installed. THere is no relocation all and I have over 300 items. Native Instruments support has left me hanging for over a week and it feels cruddy. Does anyone know where the .plist or database is written and/or how to remedy this?

bzone

Go through your drive and see where the exact content is. In native access it shows you the install paths, change it to the path that the contents are on your drive. You may need to reinstall all products. Had the same issue when I migrated to new ssd drives. Once native access see’s the path all content should load.

ovrdrvn

I set the path properly. What I see happening if I try to relocate each one is that a preference file is created in the "Library" (not user) of the new drive. I gather these files might have been there and aren't migrated via Apple's tool. I can't believe NI will make me select hundreds of files this way and as for the apps themselves, there are also already there. Just did Kontakt as a test and it will overwrite it but my lord this is professional software worth major cash and there should be some support for these types of issues. No real repair feature on such a mature product is absurd.

ovrdrvn

Screenshot 2024-01-09 at 8.19.35 AM.png

It seems that a preference or .plist file is installed into the main Library directory upon each install. Native Access has no repair feature that would then place the hundred of these files needed so I'm spending days redownloading everything for no reason. It is truly unfair of NI to put loyal consumers through this exercise.