One out of four VSTs will not install

Jo e

I recently bought the Cremona Quartet which includes two violins, one viola and a cello.

I was able to download native access 2 and have had no issues installing the first three of the instruments, but the cello will not install no matter what I try.

Unfortunately, the message displayed only says "Download failed". It doesn't exactly give me much direction when trying to find a fix.

I've looked through the NI support page which wasn't able to help either.

Any ideas? I work on windows 10 if that helps.

Thank you.