I just got a Mikro Mk3 for Christmas brand new but it says the serial number is already registered

Javi-air
Javi-air Member Posts: 3 Newcomer
edited October 2024 in Maschine

Please help

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Answers

  • PK The DJ
    PK The DJ Member Posts: 2,365 Expert

    Seems suspicious, like someone has ordered it, registered the serial number to get the downloads, then sent it back for a refund.

  • Javi-air
    Javi-air Member Posts: 3 Newcomer

    hopefully not

  • msbeepbeep
    msbeepbeep Member Posts: 2 Newcomer

    Same thing happened to us with our KK s88 MK2 Midi. I am beyond frustrated because there is NO WAY to contact these people. Our service ticket from two days ago is still unanswered and I cannot find any way to contact via phone or chat.

  • Javi-air
    Javi-air Member Posts: 3 Newcomer

    Im assuming its just because there off for the holidays but hopefully should be getting a response soon

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    For such issues, you need to contact our support agents here: bit.ly/NI_support_PA

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