Soniccouture Download issue - Hamersmith pro edition

melosphere

Hello all -

I'm having issues trying to download this sound pack and i'm wondering if anyone else has experienced similar or can suggest a solution. I've successfully installed the soniccouture vibraphone instrument with no issues - but i've been repeatedly trying to download the hamersmith pro piano instrument to no avail. A couple of times i've hit an error message after 50ish minutes of it seemly downloading something - now when it gets to what seems like the end of the download it just cycles back to the beginning of the download and on and on until I cancel it. I definitely have enough disk space and I've granted NI the right permissions...

any ideas?

Merry Christmas

M

Uwe303

Hello,

are you on windows, then try to clear the download folder, also look into that folder while download, is it an iso file and maybe it does not get mounted in a virtual drive. I once had that problem.

melosphere

Hi thanks for the suggestion. I'm actually on Mac but I'll give it a go now

Uwe303

here is something i found about mac: Native Access Error Message: "Download failed" (macOS) – Native Instruments (native-instruments.com)

Native Access Error Message: Download Failed: "Unknown error" – Native Instruments (native-instruments.com)