Response time from NI ?

Cellerdoor

I raised a support request yesterday as it appears i've chosen the incorrect upgrade from komplete select to the standard as all instruments in Native access appear in demo mode. Unfortunately all my funds are locked into this upgrade, all I want to do is get the software activeded. I even asked the question to support before I purchased and was told to follow a link for the correct purchase so I thought I was doing the right thing. Anyone know how best to resolve this?

Many thanks

Jody

Jeremy_NI

@Cellerdoor I believe someone got back to you today.

Jeremy_NI

@Cellerdoor We still have a lot of requests to process at the moment so our reply times are longer than usual. Rest assured my colleagues will take care of the issue as soon as possible. Sorry for the inconvenience.

Cellerdoor

Thank you @Jeremy_NI that's reassuring

Cellerdoor

@Jeremy_NI Do you think I can expect a response this year?

Jeremy_NI

@Cellerdoor I believe someone got back to you today.