Why won't Native Access update my Maschine MK3?

Blud_Lyne
Blud_Lyne Member Posts: 2 Newcomer

Can anyone explain why won't Native Access update my Maschine software to the latest version? I'm stuck on 2.16.1 and it won't update to 2.17. Any idea on what the issue is?

Answers

  • kamikaze1980
    kamikaze1980 Member Posts: 20 Member

    I assume you’ve got NI up to date. If not try that first. Then I would reboot. Still no luck, personally I’d uninstall current version then install update. However being that it’s currently not updating maschine for you id imagine it still might not download leaving you with no maschine at all. I haven’t had a problem with the current update but in the past I have and the uninstall, reinstall worked for me. It certainly may be worth putting in a ticket for support.

  • Blud_Lyne
    Blud_Lyne Member Posts: 2 Newcomer
    edited December 2023

    Yeah, I've tried via the Native Access when I got the news the update was available. But when I did the scan, it shows that it's up to date with the latest version which is the 2.16 on my end and it won't update to what's current on the NI website. I'm afraid to I may lose my software and it not work at all. Damn technology!!

  • Flobo3000
    Flobo3000 Member Posts: 5 Member

    could be that your OS is not supported. If that is the case, the update won‘t show uo in Native Access

  • PK The DJ
    PK The DJ Member Posts: 847 Guru

    From the official post on this very forum:

    Maschine now requires macOS 12 or higher and Windows 10 (latest service pack) or higher

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @Blud_Lyne If you're on Windows 10 and the update doesn't show up, please get in touch here: https://bit.ly/NI_support_NA

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