Reaktor 6 Player not shown in Finder

Trebor
Trebor Member Posts: 7 Newcomer

I'm moving to a new mac. Native Access downloaded everything correctly on my new m2, except Reaktor 6. Which is a demo, but it says 'update' instead of repair or install.

It doesn't give me the option to reinstall. So I went to manually delete in my finder, but there's no Reaktor 6 folder. I deleted and reinstalled native access but no luck.

It still tells me to update a file I don't have. Can I manually reinstall Reaktor 6demo somehow?

Answers

  • Sunborn
    Sunborn Member Posts: 2,107 Expert
    edited December 2023

    Reaktor "Demo" = Reaktor Player. It is the same but always come with that name (Reaktor Player, not Reaktor Demo).

    Check your Native Instruments account ---> My products and serials.

    If you see Reaktor there, then you have it! No matter if your Finder finds it (maybe you deleted the app at some point, without correctly uninstalled it***).

    So, if you have it, probably you have an earlier version, so Native Access ask you to update. Do it and everything should be fixed.

    ***Note: You should always use the uninstall option and never just delete things, unless as a last solution, when everything else fail.

  • Trebor
    Trebor Member Posts: 7 Newcomer
    edited December 2023

    Oh I see. I misunderstood my problem. I'll try n' clarify.

    I click update on it, but it tells me 'Installation Failed. Invalid location'. That's the problem.

    I backed up my old mac on an external hd. And when I downloaded native access on my new m2, everything needed to be repaired. So I repaired all, and they all moved correctly. Except the Reaktor didn't.

    It's "stuck" on the update. I checked and the installation path is still on my external hd. Not with the others on my new mac.


    So I then went through that order of operations. I checked my products and I have it.

    I tried to change the installation path, and repair it - but I don't see it in my finder. I did throw the app in the trash and redownloaded it, but I can tell that didn't do what I needed. I did have it on my old mac, and it worked perfectly well.

    I used Blocks Base w it, but now, Reaktor is the only one not loading in Logic for me.

  • Sunborn
    Sunborn Member Posts: 2,107 Expert
    edited December 2023

    ok, there is a solution for this. Check here:

    https://support.native-instruments.com/hc/en-us/articles/360000884238-Native-Access-Error-Path-is-invalid-

    however, some users found a more direct solution, i suggest try this one first:

    The solution is to delete the .plist files for missing apps or libraries. You can find them in Macintosh HD -> Library -> Preferences -> com.native-instruments.[library-name].plist.

    For example: com.native-instruments.Reaktor 6.plist

    This should remove the "broken installation" icon and allow you to do a fresh reinstall.

  • Trebor
    Trebor Member Posts: 7 Newcomer

    pain. I tried both ways but still getting invalid location. The file doesn't show up on my mac interestingly. Am I missing something?

  • Sunborn
    Sunborn Member Posts: 2,107 Expert

    No, you are not missing something... it seems that your case is more complicated than it looks at first.

    There is another solution:

    Reinitialize the Application Database

    1. Go to the following location:
    2. Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments
    3. Note: The User Library folder is hidden on macOS. See this article for instructions to access this hidden system location.
    4. Locate the folder for Reaktor 6 and delete it.

    Also make sure to give Full Disk Access to Native Access and Reaktor: How to Enable Full Disk Access on macOS

    If this doesn't work either, maybe a more experienced Mac user (@Kymeia) or a moderator (@Jeremy_NI) can assist you better.

  • Trebor
    Trebor Member Posts: 7 Newcomer

    It seems I'm close to fixing it, but I just keep getting stuck - as I can't see a Reaktor Folder anywhere. Full Disk is on for Native, but there's no option to turn it on for Reaktor 6.


    So it seems my new mac has no instance of Reaktor 6 on it, but Native thinks it does? Can I just tag them in this post, @Kymeia or @Jeremy_NI to reach out?

    And thank you for the help, it seems those are the solutions but this problem seems unique.

  • Sunborn
    Sunborn Member Posts: 2,107 Expert

    I already tagged them, there's no need to bother them twice, eh? ...too late now, but no worries! :-)

    No instance of Reaktor 6 yet Native Access sees it.... it's so beyond logic.

    Anyway, if i got another idea i come back, otherwise i leave you to their capable hands.

    One last advice: NTKDaemon also needs Full disk access (maybe is related to your problem?)

  • Trebor
    Trebor Member Posts: 7 Newcomer

    Ohh gotcha 😅. I allowed NTKDaemon but still no dice, super weird. Appreciate it still, I'm on the lookout.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Trebor That seems to be an installation issue, please get in touch with our specialists here: https://bit.ly/NI_support_NA

  • Trebor
    Trebor Member Posts: 7 Newcomer

    Just sent it, thank you

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