Download failing in NI access, no resolution steps

asdlfguuniq843g

When trying to install any product, I continually get an error, Download Failed, with no suggestion of any resolution steps. Does anyoneone else experience this? Or have some ideas to resolve?

Currently it is impossible for me to install any new products.

Macbook Pro M1 Pro, Sonoma 14.1.2, Native Access version 3.8.0 (9829c57 / 1.15.1.0)

asdlfguuniq843g

Bump.

No one? Not even someone from NI?

I have tried all suggestions in the support articles, and jsut fully uninstalled Native Access, rebooted, and reinstalled it. Still the same issue

MartinHines

Have you created a Support Ticket? This is primarily a user forum.

PoorFellow

@asdlfguuniq843g

Generally all N.I. apps needs full disk access in Mac security settings and drives needs to be formatted in the correct format !

How to Enable Full Disk Access on macOS : https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

Notes on Hard Drive Formats on Mac Computers

https://support.native-instruments.com/hc/en-us/articles/214134545-Notes-on-Hard-Drive-Formats-on-Mac-Computers

Native Access Error Message: Download Failed: "Unknown error"  :  https://support.native-instruments.com/hc/en-us/articles/115005878409-Native-Access-Error-Message-Download-Failed-Unknown-error-

Otherwise then Install support is here: http://bit.ly/NIsupport_install