native grant permission bug...

bobear

ntk daemon is installed successfully, but the native access grant permission error keeps coming up. After installing ntk daemon, I deleted and tried installing native access, tried turning my laptop back on and off, turned off the firewall, and tried, but it didn't work I'm using a window

Uwe303

Hello,

have you checked controlled folder access too:

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

bobear

@Uwe303 I checked it, but it was already turned off Is there any other way?

PoorFellow

https://community.native-instruments.com/discussion/19385/native-grant-permission-bug

you can get in touch with N.I. support here: http://bit.ly/NIsupport_install they can help with Native Access

bobear

@PoorFellow Is there any email that I can send and receive personal inquiries with the NI support team? I try the method they suggested, but they don't run it..

PoorFellow

https://community.native-instruments.com/discussion/comment/112724#Comment_112724

Sorry ! , alas there is no direct emailing other than responding to already opened tickets.

If you have the type of site use issue that you describe when trying to reach support then there are two things to always try !

1. Try using another browser , and in that browser use no plugins and also accept all cookies. Browsers suggested to try is e.g. Vivaldi browser and Opera browser (that to check for any problems in connection with the browser that you use !)
2. Try at another time , especially if sales are going on, there might be periodical problems !

There are also troubleshooting steps that you could try but frankly takes a lot of work and results vary why I have to suggest that you contact support. If you keep having problems tomorrow , even when using another browser as suggested , then we will have to call someone customer care to check for site errors so that you can make a support ticket !