Komplete 14 suddenly disappear in my Native account and native access

Shaundeany

Hi, recently i bought komplete 14 standard upgrade from select. I already install half of the plugin. When i came back week later to install the rest of the plugin suddenly there is no komplete 14 in my account. Please help me, i buy it with the overtime working after study😭

PoorFellow

https://community.native-instruments.com/discussion/19353/komplete-14-suddenly-disappear-in-my-native-account-and-native-access

Nobody in the forum can help you with account problems only Account & Registration Support can help you with that : https://bit.ly/NIsupport_RA

Besides making sure that you are logged into the correct account both when using browser and when using Native Access then things to check immediately is if the product are on you account when logged in here : https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ and then make sure that you are logged in to same account in Native Access.

Standard trouble shooting advice is here but is essentially the same as above :

A Product is Missing from My Native Instruments Account : https://support.native-instruments.com/hc/en-us/articles/360001265589-A-Product-is-Missing-from-My-Native-Instruments-Account

My Product is Missing in Native Access : https://support.native-instruments.com/hc/en-us/articles/360000166958-My-Product-is-Missing-in-Native-Access