Technical issue affecting some orders placed between Nov 22 - 27, 2023

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Comments

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @deanjgrey I see you submitted a support request on Saturday, please keep in mind our offices are closed on the weekends, someone should get back to you soon.

  • edbrsk
    edbrsk Member Posts: 10 Member

    Hey... I sent mine on Friday, November 24th. As of today, I have not received a response nor the product that I ordered. Please, be honest with clients and don't make false promises @Jeremy_NI

    I have already escalated the purchase to PayPal and if I don't receive a response before December 14th, I will be requesting a refund and returning my Komplete Kontrol to Thomann.... Unfortunately, this means that I will not be purchasing any products from NI in the future. It's a disappointing situation, but it's the only choice I have been left with due to the lack of response.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @edbrsk I've escalated your case and someone should get back to you soon.

  • mateusz12300w
    mateusz12300w Member Posts: 2 Newcomer

    I can't even make purchases in the store. When will the store be repaired and unlocked?

  • deanjgrey
    deanjgrey Member Posts: 5 Newcomer

    Hi, team.


    Still haven't heard anything back from my tickets.

  • Damnon matis
    Damnon matis Member Posts: 9 Newcomer
    edited December 2023

    @Jeremy_NI I have contacted you 8 times now. I ordered ozone 11 advanced from the company on November 27 but I never received an activation code or license and even less an invoice. I NOW there is the Glitch but im waitinf for one week NOW and m'y compagny banker is not really happy...i find myself having paid $299.25 but I don't have my product. how is it possible to be a market leader and steal customers? I request either a refund or immediate activation of my product. I mainly ask for an answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @Damnon matis I only found requests from you regarding missing invoices (4122414) but none regarding missing products. I would suggest adding this information to the request or get in touch here: https://bit.ly/NISupport_OP

  • edbrsk
    edbrsk Member Posts: 10 Member

    Hey @Jeremy_NI, thanks for your assistance.. I have one final question. Has the bug been fixed? If I purchase the bundle update again, will I receive the serial number immediately? Thanks!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @EDB Yes, you should be able to complete your order without issue.

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