First purchase (S61): How do I reach NI?‼️
Two days ago I purchased an S61 MK3 from the native-instruments website. I was excited about the purchase. Unfortunately, I now am very concerned that I should never have done so.
Although the site told me “ships within 1-2 days”, here it is two days later and I haven’t even received an order confirmation despite my credit card having been charged in full. Instead, I received this cryptic message after purchasing:
“Thank you for contacting Native Instruments.
Your request has been received and is being reviewed by our support staff.”
So to get some clarification, I have attempted to contact their support. First I tried their online chatbot and after several tries got to the point where it supposedly “creates a ticket”. However, instead of creating a ticket, I was shown a spinner that spun indefinitely (I let it spin for about 10 minutes before giving up).
I then found their phone number from my credit card activity and called it. It greeted me with a message that told me to enter an extension, which I don’t have, dial 0 for the operator, which I did, but it just took me back to the automated greeting again, or to call a different customer support number at 323-870-8217. Incidentally, the connection was really riddled static and cutouts and it is most definitely on their end.
I called the 323 number and go ahead and try it yourself. It is just a bunch of static.
At this point I am really concerned about my purchase and the lack of support both now and what I might receive (or more accurately the support that I will likely NOT receive), should there be any problem with the keyboard.
Is this a unique experience? Can anybody help me out or give me any suggestions?
- All Categories
- 21 Welcome
- 2.1K Hangout
- 84 NI News
- 1.4K Tech Talks
- 2.2K Native Access
- 13.2K Komplete
- 1.3K Komplete General
- 2.7K Komplete Kontrol
- 3.7K Kontakt
- 3.5K Reaktor
- 325 Battery 4
- 593 Guitar Rig & FX
- 316 Massive X & Synths
- 689 Other Software & Hardware
- 3.9K Maschine
- 4.8K Traktor
- 4.5K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators